Service
Managed IT & Help Desk
Day-to-day support from our own US-based team that answers the phone and knows your environment; and a Project Delivery Process that gets IT projects done without making your team the project manager.
Who it’s for
Organizations of roughly 15 to 200 people who want IT handled, not just tickets closed, including teams whose staff aren't technical and just need things to work.
Offerings
- Help deskPhone, email, and portal support from our US-based team members. Calls are answered live.
- Proactive monitoring and patchingComputers, servers, and network equipment kept current and watched around the clock.
- Network, Wi-Fi, and infrastructureFirewalls, switches, wireless, servers, and cloud infrastructure, designed, installed, and managed.
- DocumentationYour environment documented, so answers don't live in one person's head.
- Vendor managementWe deal with your internet provider, software vendors, and printer company, so you don't have to.
- Regular planningScheduled reviews with leadership on what's working, what's aging, and what's next.
- Depot ServiceWe manage the lifecycle of your devices: standardizing, configuring, securing, and shipping them to your people, then recovering and wiping them when someone leaves.
- Data ClassificationWe classify your data to ensure it is handled appropriately, helping you maintain compliance and security.
How we make it awesome
You get a team that knows your people and your systems. We measure how fast we answer the phone, how often we solve the problem on the first call, and how long tickets stay open, and we share those numbers with you.
Good IT support solves today's problems. Awesome IT management also gets tomorrow's work done.
At navitend, our Service Manager and your named Account Manager collaborate to deliver technology projects, big or small. Projects range from onboarding new employees, deploying laptops to office relocations, network upgrades, or Microsoft 365 migrations.
Our technical team focuses on doing the work. Our Project Delivery Process is designed to get projects scheduled, coordinated, communicated, and completed.
Because your business shouldn't have to become the project manager for your IT provider.
Related services
- Technology Leadership (vCIO)A virtual CIO who helps leadership make technology decisions with confidence.Learn more
- Servers & ColocationIn a market where IT companies are increasingly "cloud only", experience matters. navitend can manage your servers and colocation needs.Learn more
- Public Cloud Managementnavitend manages your public cloud infrastructure, ensuring performance, compliance, security, and predictable budget and cost-allocation.Learn more
- Depot & Device LifecycleWe stock, configure, ship, recover, and retire your computers, wherever your people work.Learn more
See it in action
All case studies- HealthcareM365 with legacy serversMany SMB and Enterprise networks are straddling the “legacy” world of on-premises servers and the new world of subscription-based Microsoft 365 experiences.…Read the story
- Logistics & DistributionHelp Desk SolutionResponse times are better than this organization has ever experienced. Employees in the field get help quickly and consistently, and the home office staff can…Read the story
- Financial ServicesSecure remote accessThis client now enjoys not only a more secure remote access solution, but they now have a periodic review of their user community to make sure only the…Read the story
Recent Managed IT & Help Desk projects
Browse all projects- Reorganized the networking closets for a public school
- Upgraded the firewall and wireless access points for a township and police department
- Secure connections between multiple remote locations
- Incident response and security planning for a public education organization
- Rescuing a healthcare organization from a server failure
- Equipping a healthcare company’s new office
- Web content filtering for a youth services organization
- Intentional sunsetting of a construction company to limit tail liability
Talk to a person, not a ticket or a bot
Tell us what's going on. We'll listen, ask clarifying questions, and give you informed and experienced guidance to consider.