About
First-call resolution
Handling requests right away is very important, so we track it and work to improve it every day.
What the number means
First-call resolution is the share of support calls we resolve during the first contact, with no callback. The number we publish is the average of the last 10 business days, and the table below shows each day.
When we can't resolve your issue on the first call, we follow up diligently. We track every open request's age and review it multiple times a day. Read more about how we work.
The last 10 business days
| Date | Calls | Resolved on first call | Rate |
|---|---|---|---|
| Thu, Oct 22, 2026 | 84 | 59 | 70.24% |
| Wed, Oct 21, 2026 | 57 | 40 | 70.18% |
| Tue, Oct 20, 2026 | 78 | 49 | 62.82% |
| Mon, Oct 19, 2026 | 69 | 48 | 69.57% |
| Fri, Oct 16, 2026 | 67 | 45 | 67.16% |
| Thu, Oct 15, 2026 | 53 | 33 | 62.26% |
| Wed, Oct 14, 2026 | 86 | 60 | 69.77% |
| Tue, Oct 13, 2026 | 67 | 50 | 74.63% |
| Mon, Oct 12, 2026 | 66 | 47 | 71.21% |
| Fri, Oct 9, 2026 | 75 | 53 | 70.67% |
| 10-day average | 69% | ||
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