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How to Choose a Managed Service Provider

How to Choose a Managed Service Provider

There are really only four items you need to consider when evaluating whether your current MSP is getting the job done. If you answer these four questions to your satisfaction, you know you're OK with your current situation. If not, consider giving navitend a call.

Identifying a Managed Service Provider

To find the right managed service provider for your brand, ask yourself these key questions. 

Question #1. Are you getting trustworthy advice and counsel from your MSP? Do you trust the recommendations from your MSP? Have the recommendations that have made in the past turned out to be effective for you?

Question #2. When you have a need for service, is the Response Time of your MSP meeting your satisfaction? Do you get to speak to someone live 24 hours a day? How quickly is your service request being responded to? This should be measured in minutes, not days.

Question #3. IT problems vary in complexity -- sometimes a request can be satisfied in minutes, other times it may take a few days or longer if a request involves multiple parties such as third-party software vendors. There is no magic number here, but shorter is better. Are you satisfied with the "Resolution Time" of your typical IT request?

Question #4. Are you paying a reasonable amount for your service? IT service pricing varies by company, service level, geography, type of service and many other things. Value can be thought of as Benefit divided by Cost. In general, do you feel that you are getting value from your MSP?

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  • "We've dedicated our lives to growing our retail and ecommerce business and it's a relief to have found a company like navitend who treats our business likes it's their own. navitend's personal approach to project management and problem solving are top-notch."

    Stamatis, Co-owner Twisted Lily, Fragrance Boutique and Apothecary
  • "Our company is more efficient and has grown as a result of navitend’s work. navitend helped us get to the next level."

    Greg Niccolai / Madison Insurance
  • "Thanks so much again for taking care of everything in such an expedient manner. It's a pleasure to work with navitend and its staff as always!"

    Lawrence Wolfin / Textol Systems, Inc.
  • "Thanks so much!  You are a class act!  
    You and your team have really done an excellent job on this!"

    Steve Van Ooteghem, The C12 Group in Houston, Texas
  • "I appreciate that they didn’t just build the application. They made it better by bringing ideas to the table that not only made for a better user experience, but also kept the development costs down."

    Andy Lynch / North Star Marketing
  • navitend’s approach to customer service is greatly appreciated here.  Ensuring that we are well protected from a technology standpoint provides us with peace of mind to continue our day to day operations and that they are looking out for our company's best interest. 

  • "navitend has been a great IT partner for our company.  Their helpdesk response time is the best I have experienced in my 30 year career.  navitend has helped me to have great IT services without the need to have a full time, in house, technician at significant savings to our company."

    Bob Bradley, President, Bradley Graphics
  • "I look forward to working with you again in the future. Once again, thanks to your organization for your prompt response."

    Luke Wolters / Luke Wolters Tax Consultants
  • “Navitend’s expertise helped our firm over the past year to effectively elevate our I.T. game, powering our website into a highly interactive tool. Well done to Frank and his team!”  

    Chuck Steege, CFP®, CEP, President, SFG Wealth Planning Services, Inc.