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28
Oct
2024
Meet the Team

Meet the Team

Every organization has a story -- ours has many stories.

Some of us have been around for a while. Others are just embarking on their careers.

Some love to write code. Others woud rather troubleshoot a printer than debug javascript. Admiittedly, only a few would pick the printer.

Regardless of their individual skills and preferences, we are all striving to deliver a Predictably Awesome IT Experience for our clients.

Some new changes in the past year include two team members who are making their second tour here with us and five just embarking on their careers. Oh, and one long-tenured team member earned a promotion!

Many moons ago, even before our rebranding as navitend, Ron worked with us when we ran a State of New Jersey approved training school. Back when Fred Flinstone and Barney Rubble were booting up their Commodore 64 and TRS-80 computers, Ron was assisting students to skill up with Microsoft Office applications to help them re-enter the workforce. Today Ron works with navitend's Sales and Marketing team to establish new relationships. If you hear some sweet, live tunes it's Ron playing his guitar.

The next team member to be highlighted wins the award for "best interview shirt" ever. Jesse, our new Service Manager, interviewed with navitend about 7 years ago and spent about 5 years working on our help desk. He explored some other opportunties and then rejoined navitend as our Service Manager. OK, back to Jesse's original interview. We had a nice conversation with Jesse and then, I just knew we had to hire him. You see, his shirt had very small R2D2 images on it. How cool is that? Naturally, Vin, our long-time Service Manager and now newly promoted MSP Manager protested as he is staunchly in favor of anything that walks or talks like BATMAN. While there are endless debates between which caped personna would win at scrabble or a fight to the death, Vin and Jesse can be found advancing the cause of our clients and moving us towards our objective of delivering Predictably Awesome IT Experiences for our clients, team members and partners.

About a year ago, after some LinkedIn job-posting gymnastics, we met De'Ana. A math major, De'Ana expressed interest in an Assistant Business Manager role. De'Ana is a Villanova grad who is an avid sports fan and possesses a deadly can-do-attitude. Have a job to do? Ask De'Ana, she will respond with "definitely". Some days she's wearing her cool Villanova kicks and other days she is sporting her Shermie Shoes. Either way, it's game-on for De'Ana who is now working with our Account Management team.

Two additions to our helpdesk team include Jay and JP. Both Jay and JP are recent graduates from NJIT. Jay can be found hooping it up and JP is a cricket-master. Today they are working with our help desk team, but not so long ago they were part of our first Shermie inspired game -- Shermie Man.

More recently, we welcomed Julian to our team. Julian is also a graduate from NJIT and spent some time with the Shermie Kong team, dreaming up nearly impossible levels. We liked his skills so much, that we asked Julian to join our software development team. Julian is focused on our partnership with EEO Training -- an online platform delivering compliance training for EEO related topics.

Lastly, we invited Abigail to join our team to assist with important tasks related to HR and managing our Shermie Store. Abigal graduates from FDU soon and is very active with her church community and is our liaison to Summit International School of Ministry where Shermie gear is becoming increasingly popular.

Not finding your favorite team member, have a look at our roster.

Want to join our team or know someone who would be a great fit, give us a call.

Contact us at 973.448.0070

Testimonials

  • Thank you to Anthony at navitend for the time and effort he put into trying to resolve the issues my laptop was experiencing. I so appreciated his tenacity, professionalism and good humor as we tried (and tried) to figure out a solution. Anthony made sure I understood what was happening at all times, explained things thoroughly and followed up when promised.

    Maria DG
  • navitend is always providing prompt response, strong technical skills and excellent customer service. Corey, Jeffrey and the other technical support team members are very helpful and user-friendly. Thank you all very much for your fabulous work!

    Chenghan Liu
  • Corey and the group at navitend are always so helpful and do everything they can to help. Thanks for your professionalism and continued help.

    Robin Ennis
  • navitend is an amazing resource for all your IT need! Navitend has been supporting Capitol Care Inc.'s IT needs for many years now and our relationship is wonderful! They are in the know on the latest tech trends and they are always working to enhance our security. Their support team is amazing and you are lucky to have the chance to work with Anthony DeRosa. He is professional, knowledgeable, and always willing to go the extra mile to assist us! HIGHLY RECOMMEND THIS COMPANY!!!

    Nicole Shenise
  • navitend has gone above and beyond my highest expectations. Anthony was great! He was able to coordinate with an Adobe Rep and resolve issues that I had just put too much time into. Thank you again - It was a real pleasure working with you!

    Forrest Schandel
  • Anthony was very helpful and solved all my issues promptly. I appreciate all his hard work. Thank you navitend and Anthony.

    Kyle Hersh
  • I have been working with navitend for 10+ years. Great group of talented professionals!

    Anne Wisnewski
  • These folks are spectacular! They're contracted by my work to provide IT support, and they are SO responsive that my mind is blown every time! Just a quick email to request help, and I immediately get a response for a patient and friendly person to call me and walk me through the solutions.

    Hannah
  • navitend has consistently offered timely, professional, and courteous solutions to our business needs ranging from troubleshooting, purchase and setup of new computers and other advice. They are my 'go-to team' and continue to be a trusted support in our time of need.

    Laurie Placeres
  • Best costumer service!! They are the nicest and most patient people. I highly highly recommend!!!!

    Stephanie Samuel
  • This company is the best! I feel for the guys that have to help us who are not so tech savvy! Never have I been disappointed at the great service navitend provides! Corey was especially helpful and I highly recommend Navitend for all your IT needs! You will be extremely satisfied!

    Kathleen Cwienkala
  • Their support staff is beyond good. They sorted out our company email server migration problem yesterday in record time. It's great to work with a team that has expertise in depth. There are so many one-man-bands out there. It was a good decision to go with the pros.

    Steve S
  • The tech's at navitend are very knowledgeable and thorough. Corey was patient and kept looking into every avenue until he found the issue and fixed it. Thank you so much you guys are great.

    Lisa Palanchi, COO / Camp Six Inc.
  • Corey helped me with what I thought would be a minor problem that snowballed in to some complex computer world wizardly stuff and he was so smooth and calming and had it fixed in 15 minutes!! YES!!!! Tuesday crisis obverted!!

    Kari Maddox
  • Andrea always goes above and beyond with meeting expectations and customer satisfaction! navitend provides great IT services.

    George Zauflik
  • My customer service experience with navitend was absolutely amazing. My computer crashed and we needed to order a new one. navitend was there to help and get us a new computer and set it up from start to finish. The tech Corey that came out was very pleasant to work with. From start to finish he made sure that all of my programs were working properly again from my old machine. I even had follow-up phone calls from him making sure I was happy with how everything was set up. I have never experienced such exceptional customer service.

    Brian Matthews
  • Thanks so much!  You are a class act!  
    You and your team have really done an excellent job on this!

    Steve Van Ooteghem, The C12 Group in Houston, Texas
  • Corey is the best there is at his job! He fixes everything with no problem. It's amazing to have someone to trust. GO COREY 😊

  • navitend was great and my experience was beyond excellent. Very professional, courteous, and responded in a timely manner. They go above and beyond for their clients. They are a pleasure to work with. Kudos to the navitend Team - keep up the great job!

    Ann “Schitzies” Henderson
  • Corey came to my rescue by getting Quick Books working for me. He is excellent at what he does. Very knowledgeable in the Tech field. I don't know what we at Equity Environmental would ever do without him. Thank you Corey!!!!

    Lucille Favale
  • navitend is a professional company providing Quality service, great customer service and prompt response to service needs.

    Tammie Horsfield
  • I just had an excellent experience with Navitend! I got a new computer and I needed Microsoft Office installed and access to an additional e-mail account. The navitend team was so professional, polite, and patient with me. I am not technologically savvy at all, so they were doing all that they could with the little bit of information that I gave them. They spent over an hour trying to help me. They went above and beyond in assisting me and I was able to get everything installed that I needed. The navitend team is doing a great job!

    Denise Taylor
  • Our company uses Navitend for all its IT needs and every time I've had to ask them for help, they've fixed the issue within hours. Thank you so much!

    Chase Palmer
  • I wanted to personally thank Corey for always helping me with any concerns I have about my software inquiry issues. He is quick with his responses and I am always up to date with all my connectivity. Always a great experience! Thank you!

    Blerina Pano
  • I cannot say enough about navitend's expertise, customer service, knowledge and professionalism! They have been a great partner with our company for all of our IT needs.

    Margaret Davis
  • I look forward to working with you again in the future. Once again, thanks to your organization for your prompt response.

    Luke Wolters / Luke Wolters Tax Consultants
  • navitend has been great with me and my colleagues as we go through a difficult transition to new technology! They are incredibly patient and helpful. I highly recommend them.

    Molly Debevoise Rennie
  • Corey was outstanding today in the services he provided - efficient, professional, knowlegable, kind, and understanding with someone who has no clue about computers. Thank you! 😊

    Mertie Potter
  • Thanks so much again for taking care of everything in such an expedient manner. It's a pleasure to work with navitend and its staff as always!

    Lawrence Wolfin / Textol Systems, Inc.
  • navitend’s approach to customer service is greatly appreciated here.  Ensuring that we are well protected from a technology standpoint provides us with peace of mind to continue our day to day operations and that they are looking out for our company's best interest. 

    Debbie
  • This IT firm has been extremely patient, helpful and professional and they are immediately available to troubleshoot and solve problems whenever they arise. Highly recommend them!

    Kathy Kwasnik
  • Corey is ... an IT genius!!!! This man deserves a major raise and weekly bonuses!!! navitend is my go to for everything IT related, morning noon night and weekends!!! Love this crew!!

    Heather C
  • Over the years that Navitend has been supporting my network and hosting our web site they have always been responsive, professional, and highly skilled. On a few occasions, I have turned away other vendors that have tried to get their foot in the door. Very satisfied.

    M B
  • I appreciate that they didn’t just build the application. They made it better by bringing ideas to the table that not only made for a better user experience, but also kept the development costs down.

    Andy Lynch / North Star Marketing
  • I highly recommend navitend for their professionalism, integrity, down-to-earth advice and thoughtful recommendations. Every solution that they offer is unique and the most appropriate to their customers' needs.

    Paula Muller
  • Everyone at navitend I have worked with has offered some of the best customer service I have had. They are patient, knowledgeable and somehow remember my and my colleagues' names. After working with other IT support, I am thrilled my organization is using their services.

    Robyn Ulmer
  • navitend has been a life-saver many times for me! They are diligent in troubleshooting problems - until they resolve it. I've worked many times with Corey Feinsod and he is fantastic - I can count on him to fix all my Outlook and computer problems. Overall, I highly recommend navitend.

    TeleSearch
  • I am truly impressed by the focus the team places on the requests from our company. Truly an excellent team!!

    Josefina and Christian Abboud
  • Great tech support.

    Ralph Blakeslee
  • navitend’s expertise helped our firm over the past year to effectively elevate our I.T. game, powering our website into a highly interactive tool. Well done to Frank and his team!

    Chuck Steege, CFP®, CEP, President, SFG Wealth Planning Services, Inc.
  • AMAZING!!!! Every time I have an issue or question, navitend responds promptly and professionally. Each time I deal with one of their support technicians, I am always grateful for how quickly an issue is resolved and how courteous the staff is. I cannot recommend navitend enough!!! Wonderful support in a day and age when customer service can be challenging.

    Jacqueline Balloutine
  • I recently had to work from home for the first time, and Corey at navitend provided EXCELLENT service. He was patient, kind, and followed through on all the details!

    Penny Carbaugh
  • Their technicians? Unsurpassed, each and every one of them. They make me and my co-workers feel as though they are just sitting in their office waiting for us to call them with a problem so they can solve it right away. They treat us as if we are their only client. Talk about great customer service. Call them, you'll be glad you did.

    Kathy Molyneaux
  • Very helpful, courteous & professional. They do a great job and are pleasant to work with as well.

    Robert Linnett
  • Our company is more efficient and has grown as a result of navitend’s work. navitend helped us get to the next level.

    Greg Niccolai / Madison Insurance
  • THE BEST!! I've never felt compelled to write a review for any service until having the pleasure to work with navitend. The professional and supportive staff make an often frustrating technical situation, dare I say, enjoyable. They always go above and beyond to find answers to unique problems. Their response time is unbelievably fast. I could not more highly recommend!!

    Stephanie Howland
  • The staff at Navitend is very professional and strives to meet the needs of their clients. As a Small Business owner trust and professionalism are keys to conducting business. navitend sets a high standard of ensuring their clients trust their decisions are for the interest of their business.

    Christopher Schaefer
  • navitend has been a great IT partner for our company.  Their helpdesk response time is the best I have experienced in my 30 year career.  navitend has helped me to have great IT services without the need to have a full time, in house, technician at significant savings to our company.

    Bob Bradley, President, Bradley Graphics
  • We've dedicated our lives to growing our retail and ecommerce business and it's a relief to have found a company like navitend who treats our business likes it's their own. navitend's personal approach to project management and problem solving are top-notch.

    Stamatis, Co-owner Twisted Lily, Fragrance Boutique and Apothecary
  • Corey has been very helpful! Response to my concerns are always prompt and he makes it easy for me to understand exactly what he is doing. I am very grateful for his help!

    Sue Livingston
  • Our company uses navitend for all of our IT needs. Rick and team worked for many hours today repairing an issue they had never seen before. With a project deadline of 5pm today, they were able to figure out the issue and get me back to work. The persistence, urgency and professionalism are 2nd to none. Thank you!!

    Matthew Bick
  • De'Ana gave great insight on billing issues. I recommend navitend for all IT services.

    Christian Majeste
  • We wholeheartedly recommend navitend for their exceptional IT solutions and services; they have undoubtedly earned our trust and loyalty for future endeavors.

    Benjamin Triggiani
  • My firm has used navitend for our IT needs for over 10 years and we are highly satisfied. We’ve found the navitend team to be professional, friendly, and, knowledgeable. They are sensitive to our changing IT needs and the shifting compliance landscape within the financial services industry. We recently completed a server migration and had the pleasure of working with Tony & Andrea who handled the project extremely well, ensuring a smooth transition. We are pleased to call navitend our trusted IT partner!

    Kristin Strunk
  • navitend is a professional IT organization that I would recommend to my clients. Navitend builds strong relationships with their clients to better understand their needs. Navitend is community focused and does work to support local charities. Overall a great company.

    Michael Leyden
  • I needed to have the battery on my computer replaced. Andrea met me in person to complete that task. While with her, Andrea was able to assist me with a variety of software and computer setup issues. Andrea was pleasant, professional and patient with me and I greatly appreciated her assistance. She came to address one need but was able to fix several for which I am grateful. I think she is an asset to the Navitend team! Thanks again Andrea.

    George Xuereb
  • Navitend is a professional, responsive, and knowledgeable organization. They go above and beyond for their clients. The other day Corey Feinsod, one of their Network Technicians, helped resolve a challenging technical issue I experienced working remotely. I appreciate that their team finds value in customer service.

    Cheryl Proska
  • The nonprofit that I work for contracts with navitend for tech support. I am so grateful for this service! The support team is highly trained, friendly, professional, and is able to figure out any and every situation that requires help. I recently had a rather lengthy software installation and worked with Andrea who was amazing. I can't recommend Navitend highly enough. I'd give more stars if I could!

    Claire Lynch
  • I have done business with navitend for 10+ years and have found their products and professionalism to be 1st rate. And, from a “service after the sale” perspective … even though my company is California based, my customer experience couldn’t be better. Frank Ableson and his team are top tier professionals. Proud to be one of their customers!

    Bryan Hyzdu
  • 100% of all expectations met. Don't just consider navitend, choose them and get back to YOUR mission!

    C Baker