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01
Mar
2021
Reasons IT Help Desk Support is Beneficial For Growing Businesses

Reasons IT Help Desk Support is Beneficial For Growing Businesses

Posted by navitend

Our customers, partners or users who are in need of IT support at any-time, anywhere and any place can easily reach out to the dedicated IT technician via telephone, email, and our website.

Nobody likes to wait…

Our 24/7 IT support team offers assistance allowing every client to have their issues resolved with proper assistance and clarity.

Our goal is customer satisfaction everytime.  We provide IT support to our clients when they are in absolute need 24/7.

Our 24/7 Help Desk offers:

Cost-effective Strategy -There is no doubt that your IT costs/budgets will be less. Hiring navitend as your IT support provider there will are no hidden costs. Additionally, clients receive stable proactive support and maintenance from the service provider end.

Unlimited IT Support – Each problem/call is assigned a unique ticket allowing the help desk portal available for each customer. Using the ticket system, our clients can reach out to get their issues resolved. A dedicated IT support team will always be monitoring the incoming tickets to help resolve the issues then and there.

Vendor Management - Through strong vendor partnerships, navitend delivers the hardware, software and cloud services you need, all backed by exceptional support. We’ll ensure regular maintenance is done in accord with licenses or warranties, and streamline tech support requests to ensure you’re not left in the dark and get fast resolutions.

Reduced Downtime –A proper IT infrastructure is essential for any business. Infrastructure is like a domino. If your infrastructure gets a hit, then the impact would be really worse. navitend’s 24/7 IT service provider helps design your IT infrastructure so it will increase employee productivity focusing mainly on minimizing the IT downtime.

Multiple Communication Mediums –The main aim of providing 24/7 IT support is to offer customers, partners an easy way to communicate the IT support team on reporting the on-going issues and to troubleshoot them

Flexibility – Considering your business could have customers around the globe, and you may provide your services to them for various time zones, navitend’s 24/7 IT support service plays a major role. We know that your customers expect 100% service delivery from you and their requirements must be met at any cost.

Having a 24/7 IT support service is invaluable

There are perks of having navitend’s 24/7 IT service provider as we are available even on public holidays and do not leave you without assistance.

Stability and minimize recurring issues

Sufficient resources to provide timely service

A dedicated team providing rapid response times

We constantly monitor your networks and detect vulnerabilities underlying before they cause any potential damage and our continuous monitoring services safeguard your network and infrastructure from cyber risks and threats.

Contact us at 973.448.0070

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Testimonials

  • navitend’s approach to customer service is greatly appreciated here.  Ensuring that we are well protected from a technology standpoint provides us with peace of mind to continue our day to day operations and that they are looking out for our company's best interest. 

    Debbie

  • "Thanks so much!  You are a class act!  
    You and your team have really done an excellent job on this!"

    Steve Van Ooteghem, The C12 Group in Houston, Texas

  • "Thanks so much again for taking care of everything in such an expedient manner. It's a pleasure to work with navitend and its staff as always!"

    Lawrence Wolfin / Textol Systems, Inc.

  • "Our company is more efficient and has grown as a result of navitend’s work. navitend helped us get to the next level."

    Greg Niccolai / Madison Insurance

  • “Navitend’s expertise helped our firm over the past year to effectively elevate our I.T. game, powering our website into a highly interactive tool. Well done to Frank and his team!”  

    Chuck Steege, CFP®, CEP, President, SFG Wealth Planning Services, Inc.

  • "We've dedicated our lives to growing our retail and ecommerce business and it's a relief to have found a company like navitend who treats our business likes it's their own. navitend's personal approach to project management and problem solving are top-notch."

    Stamatis, Co-owner Twisted Lily, Fragrance Boutique and Apothecary

  • "navitend has been a great IT partner for our company.  Their helpdesk response time is the best I have experienced in my 30 year career.  navitend has helped me to have great IT services without the need to have a full time, in house, technician at significant savings to our company."

    Bob Bradley, President, Bradley Graphics

  • "I appreciate that they didn’t just build the application. They made it better by bringing ideas to the table that not only made for a better user experience, but also kept the development costs down."

    Andy Lynch / North Star Marketing

  • "I look forward to working with you again in the future. Once again, thanks to your organization for your prompt response."

    Luke Wolters / Luke Wolters Tax Consultants