navitend provides all of our Managed Services contract clients with a service we refer to as FlightPlan.
Just as a pilot does not casually sit behind the controls to fly a plane across the country without a plan, neither should any organization operate without a plan for the future with respect to the technology services and processes which empower them.
Gone are the days of thinking of Information Technology as simply the "computer system". Successful organizations which enjoy Robust Good Health employ People, Processes and Technology to the benefit of the organization and those it serves. This includes hardware, software, services, security, training and more.
navitend's FlightPlan is a comprehensive planning process which guides actions in the near, mid and long term.
As a navitend MSP client, here is what you can expect.
You will be assigned a dedicated Account Manager. This experienced team member is your primary point of contact for any issue outside of a day to day request for support or service.
Your Account Manager will coordinate up to four FlightPlan cycles per year with your team.
Each cycle is typically two meetings.
The first meeting is a presentation of information comparing your current network with industry best practices. Your Account Manager will also review your overall account status, noting any trends we are observing in the day to day care of your staff and network. During the meeting you can anticipate reviewing upcoming opportunities on the horizon in your business. The better visibility navitend has to your business growth, the better equipped we are to provide guidance.
Another activity during a FlightPlan session is some education with respecct to new technologies and opportunities to improve aspects of your users' experience, your service, your equipment, etc.
One of our mantras is "No Surprises". Our objective is to collaboratively identity upcoming investments so you can prepare and budget for them, understanding exactly what you are investing in, what the benefits you can expect and why.
Based on the outcome of the first FlightPlan session, your Account Manager will summarize the session and follow up with navitend's Service Manager to make any recommended and agreed-upon adjustments. A second FlightPlan meeting consists of reviewing plans for subsequent steps, as necessary. The last step in a FlightPlan is to establish a time-frame for the next FlightPlan session.