Flight Plan



navitend provides all of our Managed Services contract clients with a service we refer to as FlightPlan.

Just as a pilot does not casually sit behind the controls to fly a plane across the country without a plan, neither should any organization operate without a plan for the future with respect to the technology services and processes which empower them.

Gone are the days of thinking of Information Technology as simply the "computer system". Successful organizations which enjoy Robust Good Health employ People, Processes and Technology to the benefit of the organization and those it serves. This includes hardware, software, services, security, training and more.

navitend's FlightPlan is a comprehensive planning process which guides actions in the near, mid and long term. 

As a navitend MSP client, here is what you can expect.

You will be assigned a dedicated Account Manager. This experienced team member is your primary point of contact for any issue outside of a day to day request for support or service.

Your Account Manager will coordinate up to four FlightPlan cycles per year with your team.

Each cycle is typically two meetings.

The first meeting is a presentation of information comparing your current network with industry best practices. Your Account Manager will also review your overall account status, noting any trends we are observing in the day to day care of your staff and network. During the meeting you can anticipate reviewing upcoming opportunities on the horizon in your business. The better visibility navitend has to your business growth, the better equipped we are to provide guidance.

Another activity during a FlightPlan session is some education with respecct to new technologies and opportunities to improve aspects of your users' experience, your service, your equipment, etc.

One of our mantras is "No Surprises". Our objective is to collaboratively identity upcoming investments so you can prepare and budget for them, understanding exactly what you are investing in, what the benefits you can expect and why. 

Based on the outcome of the first FlightPlan session, your Account Manager will summarize the session and follow up with navitend's Service Manager to make any recommended and agreed-upon adjustments. A second FlightPlan meeting consists of reviewing plans for subsequent steps, as necessary. The last step in a FlightPlan is to establish a time-frame for the next FlightPlan session.


  • “Navitend’s expertise helped our firm over the past year to effectively elevate our I.T. game, powering our website into a highly interactive tool. Well done to Frank and his team!”  

    Chuck Steege, CFP®, CEP, President, SFG Wealth Planning Services, Inc.
  • navitend’s approach to customer service is greatly appreciated here.  Ensuring that we are well protected from a technology standpoint provides us with peace of mind to continue our day to day operations and that they are looking out for our company's best interest. 

  • "Thanks so much!  You are a class act!  
    You and your team have really done an excellent job on this!"

    Steve Van Ooteghem, The C12 Group in Houston, Texas
  • "Thanks so much again for taking care of everything in such an expedient manner. It's a pleasure to work with navitend and its staff as always!"

    Lawrence Wolfin / Textol Systems, Inc.
  • "We've dedicated our lives to growing our retail and ecommerce business and it's a relief to have found a company like navitend who treats our business likes it's their own. navitend's personal approach to project management and problem solving are top-notch."

    Stamatis, Co-owner Twisted Lily, Fragrance Boutique and Apothecary
  • "I appreciate that they didn’t just build the application. They made it better by bringing ideas to the table that not only made for a better user experience, but also kept the development costs down."

    Andy Lynch / North Star Marketing
  • "I look forward to working with you again in the future. Once again, thanks to your organization for your prompt response."

    Luke Wolters / Luke Wolters Tax Consultants
  • "Our company is more efficient and has grown as a result of navitend’s work. navitend helped us get to the next level."

    Greg Niccolai / Madison Insurance
  • "navitend has been a great IT partner for our company.  Their helpdesk response time is the best I have experienced in my 30 year career.  navitend has helped me to have great IT services without the need to have a full time, in house, technician at significant savings to our company."

    Bob Bradley, President, Bradley Graphics