Cloud, Computers and Phones


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Cloud

Regardless of the size of your organization, modern cloud computing can help you overcome obstacles and meet new opportunities -- often quickly and always with an eye on security.

There are full- and hybrid-cloud solutions, but not all are the right choice for your organization. Simply "moving your servers to the cloud" may dissapoint in terms of savings -- the best opportunities take some planning to properly segment your services, to get the best value and performance for your organization. Looking for help with Cloud solutions? Give us call, we can assist you in making a wise choice for your business. Call today and ask for our Cloud Readiness Guide.

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Computers

Proactive Monitoring & Care

24x7 Remote Network Monitoring

Operating System and Third Party Software Vendor patch and update management

Managed Anti-Virus Solution with automated anti-virus definition updates and monitoring

Regularly scheduled Anti-Spyware Scans

 

Backup Management

navitend will evaluate your business model, your current data footprint and data growth expectation to help you choose which type of back-up solution is right for your business. We offer two types of backup solutions that meet the needs of most clients.

Cloud Backups - Offsite  

Cloud storage is provided entirely offsite and is ideal if you simply want to back up your files. Getting started with Cloud Backup is quick, easy and affordable.  You pay for the amount of data you are storing and the more you store, the lower your rate.

Disaster Recovery Backups - Onsite + Offsite 

Disaster Recovery Backups are more comprehensive, creating a mirror image of your server on an onsite backup appliance. The backup appliance “takes a picture” of your computers throughout the day, complete with all settings and configurations. This approach ensures you can quickly restore your data to new equipment if a server or other device fails. Not only will you have this local backup, but your data is also sent to a secure offsite location—giving you a backup of your backup! 

 

Account Management

Scheduled phone calls with our Service Manager to review service priorities.

Periodic on-site visits by one of our technicians to get an up close look at your equipment and interact with your users.

All clients may access their service history and place new service requests via our easy to use online portal.

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Phones

Business phone systems come in three flavors:

Traditional. Hosted. Hybrid.

Traditional phone systems were the systems that introduced voice mail into your office, commonly known as PBX. They typically only work in one location and are limited in the number of phone lines they can support as well as the number of extensions allowed. Many of the traditional phone systems have been "upgraded" to support Voice over Internet Protocol (VoIP), but they are often the same old designs with a VoIP bolt-on. Voice mail is an "option". On-hold music is an option. 

Hosted phone systems have historically been deployed in small (or branch) offices. These systems work by sending all of your calls over your Internet connection. They are often a great value, though they are super-dependent upon your local internet connection. The hosted phone market is flooded with options and not all are created equally. While historically hosted phone systems have struggled to scale, they are getting better. The difference comes down to flexibility of deployment (including call routing, call forwarding, faxing, etc), support from your partner/reseller, and of course price.

Hybrid platforms have additional equipment installed at your location beyond just "phones/handsets". 

navitend can help guide you to your next phone system.

Want Direct Inbound Dialing? No problem.

Want calls to go to your cell phone seamlessly? No problem.

A hurricane takes out your power and Internet for 12 days and you want your customers to be able to reach you? No problem.

Want unlimited conference bridging with your own phone number and not have to use a low-rent or premium conferencing service? No problem.

Want call integration with your software applications? No problem.

Want to see who else is on the phone? No problem.

Want to receive your voice mails as an email attachment? No problem.

Want call-center features at a fantastic price? No problem.

Want your iPhone to be another extension on your phone system? No problem.

Want to use your laptop as a phone while you're working from home or from the road? No problem.

Never want someone to get a busy signal -- dialing in or dialing out? No problem.

Want a choice in what kinds of phones you can use? No problem.

Want to NOT have to run extra cables to each desk to support your new phone system? No problem.

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Our Work


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Testimonials

  • "You guys are OUTSTANDING! Thanks for all you’ve done to make this transition seamless."

    John Bryant, CEO, Christ's Home
  • "Thanks so much again for taking care of everything in such an expedient manner. It's a pleasure to work with navitend and its staff as always!"

    Lawrence Wolfin / Textol Systems, Inc.
  • "Our company is more efficient and has grown as a result of navitend’s work. navitend helped us get to the next level."

    Greg Niccolai / Madison Insurance
  • "Thanks so much!  You are a class act!  
    You and your team have really done an excellent job on this!"

    Steve Van Ooteghem, The C12 Group in Houston, Texas
  • Do you need IT help? Are you tired of being frustrated by technology issues? Would you like to go to work everyday and know that all those headaches are being taken care of? Then look no further, navitend is your answer.

    Kathy Molyneaux - Friends Life Care Partners
  • "I look forward to working with you again in the future. Once again, thanks to your organization for your prompt response."

    Luke Wolters / Luke Wolters Tax Consultants
  • "We've dedicated our lives to growing our retail and ecommerce business and it's a relief to have found a company like navitend who treats our business likes it's their own. navitend's personal approach to project management and problem solving are top-notch."

    Stamatis, Co-owner Twisted Lily, Fragrance Boutique and Apothecary
  • Having had IT support in the past that left a lot to be desired, working with Navitend is a refreshing change! They are always responsive, knowledgeable, and courteous no matter whether the problem is huge or even user error. I am so grateful my organization changed to navitend!!

    United Way
  • It works!!  You rock!!!!!!!!!!

    Robert Vogel, C12 Group San Antonio
  • "I am writing this to tell you how pleased the Township of Andover is with the services provided by navitend. It has been a wonderful working relationship, I am so impressed and they come with my most highest recommendation."

    Jayme Alfano / Andover Township
  • I am truly impressed by the focus the team places on the requests from our company. They listen, and no matter who I get on the phone, I get the answer that I am looking for. I can tell that they keep excellent notes, and it is because of this level of detail that engineers/technical support staff are always up to date on knowledge of our systems. They are patient, professional, and incredibly nice as individuals. They have provided assistance even on days when they were out of the office. With every request, they have made sure that they review the details with us to ensure that the information/questions were captured accurately. Truly an excellent team!!

    Josefina and Christian Abboud
  • I highly recommend navitend for their professionalism, integrity, down-to-earth advice and thoughtful recommendations. Every solution that they offer is unique and the most appropriate to their customers' needs.

    Paula Muller
  • “Navitend’s expertise helped our firm over the past year to effectively elevate our I.T. game, powering our website into a highly interactive tool. Well done to Frank and his team!”  

    Chuck Steege, CFP®, CEP, President, SFG Wealth Planning Services, Inc.
  • "navitend has been a great IT partner for our company.  Their helpdesk response time is the best I have experienced in my 30 year career.  navitend has helped me to have great IT services without the need to have a full time, in house, technician at significant savings to our company."

    Bob Bradley, President, Bradley Graphics
  • "I appreciate that they didn’t just build the application. They made it better by bringing ideas to the table that not only made for a better user experience, but also kept the development costs down."

    Andy Lynch / North Star Marketing