Supporting a distributed workforce

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Does my organization need this?

Every business needs to take a serious look at how they are managing their IT helpdesk. If you have remote professionals, it may make sense to revisit your current IT helpdesk arrangement and see if IT for Remote Professionals Organizations is right for your team.

Why it matters

With many employers offering full or partial remote work options, a non-trivial percentage of the workforce is choosing this alternative work option. As an employer, you have to decide if this is a trend you are going to support -- or not. If you do opt for permitting your remote professionals to work from home, or perhaps from a local shared office space, you need to change the way you think about delivering core Information technology services to your team. This topic impacts employee recruiting, new hire attraction, employee morale and productivity. Getting remote IT right is more important than ever. Whatever you do, be intentional.

What does it look like?

Consider an organization with 18 remote professionals (including support staff) transitioning to operate entirely remotely.

They gave up their office lease and equipped all employees with laptop, docking station, high-quality external keyboards and dual monitors. Leveraging the Microsoft 365 suite, they enjoy secure email, SharePoint, OneDrive, InTune (for device management), Office applications as well as Microsoft Teams and Voice calling.

Without a main office, other logistics changes were necessary. New computers are shipped to navitend for provisioning and then shipped directly to the team member's home via FedEx.

When employees are off-boarded, the equipment is shipped to navitend where it is refreshed, inventoried, and ready to redeployed when requested.

What does the investment look like?

Increasingly, IT helpdesk support will be offered on a per device and a per-user basis. For example, most professionals are equipped with a single laptop (plus accessories)

With IT for Remote Professional Organizations, that would look like a single device license (the laptop) plus a single user license. If some of your users have additional devices, such as a MacBook for graphics work, that would be a second device.

Add to the device and user an appropriate Office 365 license and you've pretty well rounded out the day to day expenses. From time to time there will be projects and new hardware purchases as well.

The math is pretty simple:

$20 for a device

$45 for the user

$25 for the full Microsoft 365 suite including cloud backup.

There are many VOIP options to choose from.

navitend can help you. Call 973.448.0070 or setup an appointment today.


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