Supporting a distributed workforce


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Does my organization need this?

Every business needs to take a serious look at how they are managing their IT helpdesk. If you have remote professionals, it may make sense to revisit your current IT helpdesk arrangement and see if IT for Remote Professionals Organizations is right for your team.

Why it matters

With many employers offering full or partial remote work options, a non-trivial percentage of the workforce is choosing this alternative work option. As an employer, you have to decide if this is a trend you are going to support -- or not. If you do opt for permitting your remote professionals to work from home, or perhaps from a local shared office space, you need to change the way you think about delivering core Information technology services to your team. This topic impacts employee recruiting, new hire attraction, employee morale and productivity. Getting remote IT right is more important than ever. Whatever you do, be intentional.

What does it look like?

Consider an organization with 18 remote professionals (including support staff) transitioning to operate entirely remotely.

They gave up their office lease and equipped all employees with laptop, docking station, high-quality external keyboards and dual monitors. Leveraging the Microsoft 365 suite, they enjoy secure email, SharePoint, OneDrive, InTune (for device management), Office applications as well as Microsoft Teams and Voice calling.

Without a main office, other logistics changes were necessary. New computers are shipped to navitend for provisioning and then shipped directly to the team member's home via FedEx.

When employees are off-boarded, the equipment is shipped to navitend where it is refreshed, inventoried, and ready to redeployed when requested.

What does the investment look like?

Increasingly, IT helpdesk support will be offered on a per device and a per-user basis. For example, most professionals are equipped with a single laptop (plus accessories)

With IT for Remote Professional Organizations, that would look like a single device license (the laptop) plus a single user license. If some of your users have additional devices, such as a MacBook for graphics work, that would be a second device.

Add to the device and user an appropriate Office 365 license and you've pretty well rounded out the day to day expenses. From time to time there will be projects and new hardware purchases as well.

The math is pretty simple:

$20 for a device

$45 for the user

$25 for the full Microsoft 365 suite including cloud backup.

There are many VOIP options to choose from.

navitend can help you. Call 973.448.0070 or setup an appointment today.

Testimonials

  • “Navitend’s expertise helped our firm over the past year to effectively elevate our I.T. game, powering our website into a highly interactive tool. Well done to Frank and his team!”  

    Chuck Steege, CFP®, CEP, President, SFG Wealth Planning Services, Inc.
  • "We've dedicated our lives to growing our retail and ecommerce business and it's a relief to have found a company like navitend who treats our business likes it's their own. navitend's personal approach to project management and problem solving are top-notch."

    Stamatis, Co-owner Twisted Lily, Fragrance Boutique and Apothecary
  • "Thanks so much!  You are a class act!  
    You and your team have really done an excellent job on this!"

    Steve Van Ooteghem, The C12 Group in Houston, Texas
  • "Thanks so much again for taking care of everything in such an expedient manner. It's a pleasure to work with navitend and its staff as always!"

    Lawrence Wolfin / Textol Systems, Inc.
  • navitend’s approach to customer service is greatly appreciated here at TeamPar.  Ensuring that we are well protected from a technology standpoint provides us with peace of mind to continue our day to day operations and that they are looking out for our company's best interest. 

    Debbie Broslawski TeamPar
  • "Our company is more efficient and has grown as a result of navitend’s work. navitend helped us get to the next level."

    Greg Niccolai / Madison Insurance
  • "I look forward to working with you again in the future. Once again, thanks to your organization for your prompt response."

    Luke Wolters / Luke Wolters Tax Consultants
  • "I appreciate that they didn’t just build the application. They made it better by bringing ideas to the table that not only made for a better user experience, but also kept the development costs down."

    Andy Lynch / North Star Marketing
  • "navitend has been a great IT partner for our company.  Their helpdesk response time is the best I have experienced in my 30 year career.  navitend has helped me to have great IT services without the need to have a full time, in house, technician at significant savings to our company."

    Bob Bradley, President, Bradley Graphics