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15
Feb
2019
We’re Hiring IT Help Desk Technician

We’re Hiring IT Help Desk Technician

navitend, a Managed Services Provider located in north-western New Jersey, is seeking an entry-level network support technician to fill a salaried, full-time position on our team. We provide both onsite and remote support to our clients in the greater NJ/NY/PA Metro Areas. We support our clients’ desktops, servers, network infrastructure, VOIP phones, mobile devices, portable devices, e-mail systems, hosted cloud applications, desktop and server applications.

 

The successful candidate will:


* Create an immediate positive first impression, both in-person or over the phone


* Demonstrate commitment to following and helping us improve existing processes


* Work well in a collaborative team environment


* Communicate effectively with clients and be willing to do whatever it takes to resolve client issues


* Be articulate, confident and personable


* Be comfortable working under pressure


* Demonstrate empathy when our clients contact us, recognizing that their day is not going as planned


* Desire to grow technical skills

 

Requirements for position:


* Solid troubleshooting skills


* Above average verbal and written communication skills


* Strong documentation skills throughout troubleshooting process


* An ability to effectively discuss technical matters with non-technical people


* Relevant training/degree (A+, Network+) or Experience in technical fields

 

Specifics:
* Monday-Friday 8:00-5:00
* On-Call 24/7 rotation every 4-5 weeks
* Business casual
* Background check
* Salaried position, paid time off.
* Need valid driver license and reliable transportation

Please send resume with cover letter to info@navitend.com, Attn: Vincent Nordfors

 

The cover letter should include the number of years of first-hand experience and all certifications you have achieved including the date you earned the certification.


Please include salary requirements with your cover letter.  Submissions with no salary requirements will not be considered.

Testimonials

  • "Our company is more efficient and has grown as a result of navitend’s work. navitend helped us get to the next level."

    Greg Niccolai / Madison Insurance
  • "Thanks so much again for taking care of everything in such an expedient manner. It's a pleasure to work with navitend and its staff as always!"

    Lawrence Wolfin / Textol Systems, Inc.
  • "You guys are OUTSTANDING! Thanks for all you’ve done to make this transition seamless."

    John Bryant, CEO, Christ's Home
  • "I appreciate that they didn’t just build the application. They made it better by bringing ideas to the table that not only made for a better user experience, but also kept the development costs down."

    Andy Lynch / North Star Marketing
  • It works!!  You rock!!!!!!!!!!

    Robert Vogel, C12 Group San Antonio
  • "We've dedicated our lives to growing our retail and ecommerce business and it's a relief to have found a company like navitend who treats our business likes it's their own. navitend's personal approach to project management and problem solving are top-notch."

    Stamatis, Co-owner Twisted Lily, Fragrance Boutique and Apothecary
  • Having had IT support in the past that left a lot to be desired, working with Navitend is a refreshing change! They are always responsive, knowledgeable, and courteous no matter whether the problem is huge or even user error. I am so grateful my organization changed to navitend!!

    United Way
  • "I am writing this to tell you how pleased the Township of Andover is with the services provided by navitend. It has been a wonderful working relationship, I am so impressed and they come with my most highest recommendation."

    Jayme Alfano / Andover Township
  • "Thanks so much!  You are a class act!  
    You and your team have really done an excellent job on this!"

    Steve Van Ooteghem, The C12 Group in Houston, Texas
  • Do you need IT help? Are you tired of being frustrated by technology issues? Would you like to go to work everyday and know that all those headaches are being taken care of? Then look no further, navitend is your answer.

    Kathy Molyneaux - Friends Life Care Partners
  • "navitend has been a great IT partner for our company.  Their helpdesk response time is the best I have experienced in my 30 year career.  navitend has helped me to have great IT services without the need to have a full time, in house, technician at significant savings to our company."

    Bob Bradley, President, Bradley Graphics
  • I highly recommend navitend for their professionalism, integrity, down-to-earth advice and thoughtful recommendations. Every solution that they offer is unique and the most appropriate to their customers' needs.

    Paula Muller
  • I am truly impressed by the focus the team places on the requests from our company. They listen, and no matter who I get on the phone, I get the answer that I am looking for. I can tell that they keep excellent notes, and it is because of this level of detail that engineers/technical support staff are always up to date on knowledge of our systems. They are patient, professional, and incredibly nice as individuals. They have provided assistance even on days when they were out of the office. With every request, they have made sure that they review the details with us to ensure that the information/questions were captured accurately. Truly an excellent team!!

    Josefina and Christian Abboud
  • “Navitend’s expertise helped our firm over the past year to effectively elevate our I.T. game, powering our website into a highly interactive tool. Well done to Frank and his team!”  

    Chuck Steege, CFP®, CEP, President, SFG Wealth Planning Services, Inc.
  • "I look forward to working with you again in the future. Once again, thanks to your organization for your prompt response."

    Luke Wolters / Luke Wolters Tax Consultants