What happens if your computer systems are hacked with ransomware?

I think I’m covered by my insurance policy for that…(pause)…you scramble and try to find your policy documentation.

It’s here somewhere. I’m sure I’m covered…I mean, I think we’re covered. I better make sure.

You email your insurance agent…wait for the declaration page. Try to sort it out line by line.

Give up, call them, and ask “We have business insurance, so we’re good to go if we have a breach, right?”

Insurance coverage can be confusing. And there’s an assumption that when you buy one policy, it covers anything that falls under the business. Cybercrime is likely not covered by the policy that you have in place.

So, do you really need it? Yes. And here's why.

You need cyber insurance

Let’s say that one of your employees is going through their email and they receive a link to update the word processing software they use. The email says it’s from Microsoft and so it must be ok, right? The employee needs to get a letter out today, so wanting to be efficient, they click on the link and hope they can continue with their work.

That email was a phishing email which distributed ransomware to your system. The employee doesn’t realize this and they kept on working. All the while, entering more passwords, giving more and more access to hackers. The malware is slowly spreading to each workstation at your office.

The next morning, you come in, everything is on lockdown and you’re being asked to pay a bitcoin ransom to access any files. What’s Bitcoin? You call our IT guy to have him come in to fix it, but he can’t come until tomorrow. He tells you his emergency crew can come on-site but it’s going to be three times the normal hourly rate.

The costs are just beginning to accrue

You are likely going to pay more in one day than you would have for annual cybersecurity insurance coverage. Factor in the lost revenue from being unable to access your client records. You can’t ship, sell, or manage business that you can't see. Your customers need to run their own business, so they find another vendor. More lost revenue. This could go on for days. Those clients liked working with you, but they now have taken their business elsewhere and which works out fine for them, so they don’t return and when asked “Who do you do business with?” They tell this story and that adds to your damaged reputation.

One week later, you’re still not back online. The ransom amount was unobtainable and even if you could pay it, there’s no guarantee that it won’t happen again next week. You now have to clean up all the computer workstations that were infected, plus the time to input all of the lost data – if you can find it, and hopefully salvage all of the lost business. Should we mention the investigation, notification process to your clients about what happened (cringe) and the required credit monitoring you need to offer to restore your business and reputation?

Does that annual cyber insurance premium seem unreasonable now?

As a business owner, you’ve made sure to purchase comprehensive insurance coverage for your organization. Commercial insurance? Check. Health coverage for your employees? That too. Your coverage has always been robust enough to cover the occasional property theft or slip and fall, so it’s safe to assume it would cover cyber crime, right? Wrong. Your standard insurance program undeniably excludes cyber crime and ransomware attacks. But how common are cyber attacks, and who is at the greatest risk?

The likelihood of experiencing a data breach can be as high as 1 in 4 for some firms, and with many working remotely due to COVID-19 with weaker infrastructures and security measures, that number is expected to rise. Your business can still be affected by cyber attacks even when you are not the primary victim. For instance, if one of your vendors suffered a data breach resulting in the shutdown of its website or business operations. These attacks may be out of your control but can still negatively effect your bottom line.

With ransom payments, lost revenue, and your company’s reputation on the line, cyber insurance is essential to ensuring the profitability of your business. It’s not if you’ll be a victim of a cyber attack, but when. When it comes to protecting yourself from hackers and cyber criminals, the best defense is a good offense. Implementing a robust cyber insurance program with proper risk management controls is the only way to ensure that your business will be protected financially, organizationally, and legally from cyber criminals. So what exactly does cyber insurance cover? Below are the 3 most important coverages that cyber insurance can provide for your business.

Forensic Support

Following a cyber attack, your organization will have to investigate to determine the extent of the breach and what led to it. The right policy can reimburse the insured for costs related to forensics and seeking out expert advice. Additionally, some policies can provide 24/7 support from cyber specialists, which is especially useful following a hack or data breach.

Business Interruption Loss Reimbursement

A cyber attack can lead to an IT failure that disrupts business operations, costing your organization both time and money. Cyber liability policies may cover your loss of income during these interruptions. What's more, increased costs to your business operations in the aftermath of a cyber attack may also be covered.

Coverage Beyond a General Liability Policy

General liability polices don't always protect organizations from losses related to data breaches. What's more, data is generally worth far more than physical assets, and it's important to have the right protection in place when you need it most. Supplementing your insurance with cyber coverage can provide you with peace of mind, in event of an attack, your organization's financial and reputational well-being is protected.

What are some of the cyber attacks out there today?

Insurance companies are your business partner, and your trusted insurance agent can help determine what your exposures are and which carrier is best for you. See how E.B.Cohen can help, talk to them today.

While there are many different ways that an attacker can infiltrate an IT system, most cyber-attacks rely on pretty similar techniques.

Testimonials

The tech's at navitend are very knowledgeable and thorough. Corey was patient and kept looking into every avenue until he found the issue and fixed it. Thank you so much you guys are great.

Lisa
navitend has been great with me and my colleagues as we go through a difficult transition to new technology! They are incredibly patient and helpful. I highly recommend them.

Molly
navitend has been a life-saver many times for me! They are diligent in troubleshooting problems - until they resolve it. I've worked many times with Corey and he is fantastic - I can count on him to fix all my Outlook and computer problems. Overall, I highly recommend navitend.

Bob
Corey helped me with what I thought would be a minor problem that snowballed in to some complex computer world wizardly stuff and he was so smooth and calming and had it fixed in 15 minutes!! YES!!!! Tuesday crisis averted!!

Kari
Their support staff is beyond good. They sorted out our company email server migration problem yesterday in record time. It's great to work with a team that has expertise in depth. There are so many one-man-bands out there. It was a good decision to go with the pros.

Steve
De'Ana gave great insight on billing issues. I recommend navitend for all IT services.

Christian
THE BEST!! I've never felt compelled to write a review for any service until having the pleasure to work with navitend. The professional and supportive staff make an often frustrating technical situation, dare I say, enjoyable. They always go above and beyond to find answers to unique problems. Their response time is unbelievably fast. I could not more highly recommend!!

Stephanie
Andrea always goes above and beyond with meeting expectations and customer satisfaction! navitend provides great IT services.

George
The nonprofit that I work for contracts with navitend for tech support. I am so grateful for this service! The support team is highly trained, friendly, professional, and is able to figure out any and every situation that requires help. I recently had a rather lengthy software installation and worked with Andrea who was amazing. I can't recommend Navitend highly enough. I'd give more stars if I could!

Claire
Their technicians? Unsurpassed, each and every one of them. They make me and my co-workers feel as though they are just sitting in their office waiting for us to call them with a problem so they can solve it right away. They treat us as if we are their only client. Talk about great customer service. Call them, you'll be glad you did.

Kathy
navitend is a professional IT organization that I would recommend to my clients. Navitend builds strong relationships with their clients to better understand their needs. Navitend is community focused and does work to support local charities. Overall a great company.

Michael
AMAZING!!!! Every time I have an issue or question, navitend responds promptly and professionally. Each time I deal with one of their support technicians, I am always grateful for how quickly an issue is resolved and how courteous the staff is. I cannot recommend navitend enough!!! Wonderful support in a day and age when customer service can be challenging.

Jacqueline
Very helpful, courteous & professional. They do a great job and are pleasant to work with as well.

Robert
navitend’s expertise helped our firm over the past year to effectively elevate our I.T. game, powering our website into a highly interactive tool. Well done to Frank and his team!

Chuck Steege, CFP®, CEP, President, SFG Wealth Planning Services, Inc.
We wholeheartedly recommend navitend for their exceptional IT solutions and services; they have undoubtedly earned our trust and loyalty for future endeavors.

Benjamin
We have used Navitend for many years. They are always very responsive and helpful. If you are frustrated with your current provided, you should definitely contact Navitend.

Robert
Very nice guy and very good service from Corey navitend at Bon Chef.
Our company uses navitend for all of our IT needs. Rick and team worked for many hours today repairing an issue they had never seen before. With a project deadline of 5pm today, they were able to figure out the issue and get me back to work. The persistence, urgency and professionalism are 2nd to none. Thank you!!

Matthew
Thanks so much! You are a class act!
You and your team have really done an excellent job on this!

Steve The C12 Group in Houston, Texas
This company provides IT service for my firm. They respond quickly and have always helped me navigate and fix whatever issue I am having. Corey, Jay and others - and others - all are excellent. Highly recommend.

Nancy
I cannot say enough about navitend's expertise, customer service, knowledge and professionalism! They have been a great partner with our company for all of our IT needs.

Margaret
This IT firm has been extremely patient, helpful and professional and they are immediately available to troubleshoot and solve problems whenever they arise. Highly recommend them!

Kathy
Corey is ... an IT genius!!!! This man deserves a major raise and weekly bonuses!!! navitend is my go to for everything IT related, morning noon night and weekends!!! Love this crew!!

Heather
navitend has gone above and beyond my highest expectations. Anthony was great! He was able to coordinate with an Adobe Rep and resolve issues that I had just put too much time into. Thank you again - It was a real pleasure working with you!

Forrest
navitend has consistently offered timely, professional, and courteous solutions to our business needs ranging from troubleshooting, purchase and setup of new computers and other advice. They are my 'go-to team' and continue to be a trusted support in our time of need.

Laurie
Corey came to my rescue by getting Quick Books working for me. He is excellent at what he does. Very knowledgeable in the Tech field. I don't know what we at Equity Environmental would ever do without him. Thank you Corey!!!!

Lucille
Corey has been very helpful! Response to my concerns are always prompt and he makes it easy for me to understand exactly what he is doing. I am very grateful for his help!

Sue
JP and Corey are always so helpful!
Best costumer service!! They are the nicest and most patient people. I highly highly recommend!!!!

Stephanie
Navitend is a professional, responsive, and knowledgeable organization. They go above and beyond for their clients. The other day Corey Feinsod, one of their Network Technicians, helped resolve a challenging technical issue I experienced working remotely. I appreciate that their team finds value in customer service.

Cheryl
I needed to have the battery on my computer replaced. Andrea met me in person to complete that task. While with her, Andrea was able to assist me with a variety of software and computer setup issues. Andrea was pleasant, professional and patient with me and I greatly appreciated her assistance. She came to address one need but was able to fix several for which I am grateful. I think she is an asset to the Navitend team! Thanks again Andrea.

George
Our company is more efficient and has grown as a result of navitend’s work. navitend helped us get to the next level.

Greg
The staff at Navitend is very professional and strives to meet the needs of their clients. As a Small Business owner trust and professionalism are keys to conducting business. navitend sets a high standard of ensuring their clients trust their decisions are for the interest of their business.

Christopher
My customer service experience with navitend was absolutely amazing. My computer crashed and we needed to order a new one. navitend was there to help and get us a new computer and set it up from start to finish. The tech Corey that came out was very pleasant to work with. From start to finish he made sure that all of my programs were working properly again from my old machine. I even had follow-up phone calls from him making sure I was happy with how everything was set up. I have never experienced such exceptional customer service.

Brian
Over the years that Navitend has been supporting my network and hosting our web site they have always been responsive, professional, and highly skilled. On a few occasions, I have turned away other vendors that have tried to get their foot in the door. Very satisfied.

M B
This company is the best! I feel for the guys that have to help us who are not so tech savvy! Never have I been disappointed at the great service navitend provides! Corey was especially helpful and I highly recommend Navitend for all your IT needs! You will be extremely satisfied!

Kathleen
navitend is a professional company providing Quality service, great customer service and prompt response to service needs.

Tammie
navitend is always providing prompt response, strong technical skills and excellent customer service. Corey, Jeffrey and the other technical support team members are very helpful and user-friendly. Thank you all very much for your fabulous work!

Chenghan
navitend has been a great IT partner for our company. Their helpdesk response time is the best I have experienced in my 30 year career. navitend has helped me to have great IT services without the need to have a full time, in house, technician at significant savings to our company.

Bob
navitend was great and my experience was beyond excellent. Very professional, courteous, and responded in a timely manner. They go above and beyond for their clients. They are a pleasure to work with. Kudos to the navitend Team - keep up the great job!

Ann
Navitend has been our IT provider for many years and we are so grateful for their hard work. Nate and Vin especially deliver exceptional service and great communication. We highly recommend Navitend for your IT needs.

Behavioral Health Client
Our company uses Navitend for all its IT needs and every time I've had to ask them for help, they've fixed the issue within hours. Thank you so much!

Chase
I recently had to work from home for the first time, and Corey at navitend provided EXCELLENT service. He was patient, kind, and followed through on all the details!

Penny
Anthony was very helpful and solved all my issues promptly. I appreciate all his hard work. Thank you navitend and Anthony.

Kyle
Thank you to Anthony at navitend for the time and effort he put into trying to resolve the issues my laptop was experiencing. I so appreciated his tenacity, professionalism and good humor as we tried (and tried) to figure out a solution. Anthony made sure I understood what was happening at all times, explained things thoroughly and followed up when promised.

Maria
I have been working with navitend for 10+ years. Great group of talented professionals!

Anne
Corey is always a huge help when I need assistance. Gets it completed quickly and successfully. Thank you Corey.

Fran
IT technician Jay provided exceptional service on our call today! I have worked with him a few times. He has been really wonderful to work with in getting all my systems set up the last few weeks. He has been so helpful, patient and really just so great all around. In regards to Navitend--- This has been the best IT team I have worked with in my career. I have worked in corporate for years prior to transitioning into non-profit, and IT support has always been one of the challenging things to deal with in both major companies I worked with. Navitend, your service is exceptional and your team is wonderful to work with. Quick response on all my ticket service requests! Thank you!
The team over at Navitend always takes care of my IT needs. They are quick to respond and patient, no matter how simple my question or need.

Jeremy
navitend is an amazing resource for all your IT need! Navitend has been supporting Capitol Care Inc.'s IT needs for many years now and our relationship is wonderful! They are in the know on the latest tech trends and they are always working to enhance our security. Their support team is amazing and you are lucky to have the chance to work with Anthony DeRosa. He is professional, knowledgeable, and always willing to go the extra mile to assist us! HIGHLY RECOMMEND THIS COMPANY!!!

Nicole
Everyone at navitend I have worked with has offered some of the best customer service I have had. They are patient, knowledgeable and somehow remember my and my colleagues' names. After working with other IT support, I am thrilled my organization is using their services.

Robyn
These folks are spectacular! They're contracted by my work to provide IT support, and they are SO responsive that my mind is blown every time! Just a quick email to request help, and I immediately get a response for a patient and friendly person to call me and walk me through the solutions.

Hannah
I wanted to personally thank Corey for always helping me with any concerns I have about my software inquiry issues. He is quick with his responses and I am always up to date with all my connectivity. Always a great experience! Thank you!

Blerina
We've dedicated our lives to growing our retail and ecommerce business and it's a relief to have found a company like navitend who treats our business likes it's their own. navitend's personal approach to project management and problem solving are top-notch.

Stamatis, Co-owner Twisted Lily, Fragrance Boutique and Apothecary
Thanks so much again for taking care of everything in such an expedient manner. It's a pleasure to work with navitend and its staff as always!

Lawrence
Corey is the best there is at his job! He fixes everything with no problem. It's amazing to have someone to trust. GO COREY 😊

Grace
I just had an excellent experience with Navitend! I got a new computer and I needed Microsoft Office installed and access to an additional e-mail account. The navitend team was so professional, polite, and patient with me. I am not technologically savvy at all, so they were doing all that they could with the little bit of information that I gave them. They spent over an hour trying to help me. They went above and beyond in assisting me and I was able to get everything installed that I needed. The navitend team is doing a great job!

Denise
I am truly impressed by the focus the team places on the requests from our company. Truly an excellent team!!

Josefina
I highly recommend navitend for their professionalism, integrity, down-to-earth advice and thoughtful recommendations. Every solution that they offer is unique and the most appropriate to their customers' needs.

Paula
I look forward to working with you again in the future. Once again, thanks to your organization for your prompt response.

Luke
I have done business with navitend for 10+ years and have found their products and professionalism to be 1st rate. And, from a “service after the sale” perspective … even though my company is California based, my customer experience couldn’t be better. Frank Ableson and his team are top tier professionals. Proud to be one of their customers!

Bryan
100% of all expectations met. Don't just consider navitend, choose them and get back to YOUR mission!

C Baker
I appreciate that they didn’t just build the application. They made it better by bringing ideas to the table that not only made for a better user experience, but also kept the development costs down.

Andy
navitend’s approach to customer service is greatly appreciated here. Ensuring that we are well protected from a technology standpoint provides us with peace of mind to continue our day to day operations and that they are looking out for our company's best interest.

Debbie
Corey and the group at navitend are always so helpful and do everything they can to help. Thanks for your professionalism and continued help.

Robin
Rick dedicated 2+ days of helping my facility with the install of new printers. This team is fantastic!

Lori
Corey was outstanding today in the services he provided - efficient, professional, knowlegable, kind, and understanding with someone who has no clue about computers. Thank you! 😊

Mertie
My firm has used navitend for our IT needs for over 10 years and we are highly satisfied. We’ve found the navitend team to be professional, friendly, and, knowledgeable. They are sensitive to our changing IT needs and the shifting compliance landscape within the financial services industry. We recently completed a server migration and had the pleasure of working with Tony & Andrea who handled the project extremely well, ensuring a smooth transition. We are pleased to call navitend our trusted IT partner!

Kristin
Great experience with this IT company! The team was professional, efficient, and easy to work with. A special shoutout to Corey—he was especially helpful and went above and beyond to make sure everything ran smoothly. Highly recommend!

Jordan

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Do I Need a Cyber Insurance Policy?

Posted by navitend

What happens if your computer systems are hacked with ransomware?

You need cyber insurance

Forensic Support

Business Interruption Loss Reimbursement

Coverage Beyond a General Liability Policy

What are some of the cyber attacks out there today?

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Testimonials

The tech's at navitend are very knowledgeable and thorough. Corey was patient and kept looking into every avenue until he found the issue and fixed it. Thank you so much you guys are great.

Lisa

navitend has been great with me and my colleagues as we go through a difficult transition to new technology! They are incredibly patient and helpful. I highly recommend them.

Molly

navitend has been a life-saver many times for me! They are diligent in troubleshooting problems - until they resolve it. I've worked many times with Corey and he is fantastic - I can count on him to fix all my Outlook and computer problems. Overall, I highly recommend navitend.

Bob

Corey helped me with what I thought would be a minor problem that snowballed in to some complex computer world wizardly stuff and he was so smooth and calming and had it fixed in 15 minutes!! YES!!!! Tuesday crisis averted!!

Kari

Their support staff is beyond good. They sorted out our company email server migration problem yesterday in record time. It's great to work with a team that has expertise in depth. There are so many one-man-bands out there. It was a good decision to go with the pros.

Steve

De'Ana gave great insight on billing issues. I recommend navitend for all IT services.

Christian

Stephanie

Andrea always goes above and beyond with meeting expectations and customer satisfaction! navitend provides great IT services.

George

Claire

Kathy

navitend is a professional IT organization that I would recommend to my clients. Navitend builds strong relationships with their clients to better understand their needs. Navitend is community focused and does work to support local charities. Overall a great company.

Michael

Jacqueline

Very helpful, courteous & professional. They do a great job and are pleasant to work with as well.

Robert

navitend’s expertise helped our firm over the past year to effectively elevate our I.T. game, powering our website into a highly interactive tool. Well done to Frank and his team!

Chuck Steege, CFP®, CEP, President, SFG Wealth Planning Services, Inc.

We wholeheartedly recommend navitend for their exceptional IT solutions and services; they have undoubtedly earned our trust and loyalty for future endeavors.

Benjamin

We have used Navitend for many years. They are always very responsive and helpful. If you are frustrated with your current provided, you should definitely contact Navitend.

Robert

Very nice guy and very good service from Corey navitend at Bon Chef.

Matthew

Thanks so much! You are a class act! You and your team have really done an excellent job on this!

Steve The C12 Group in Houston, Texas

This company provides IT service for my firm. They respond quickly and have always helped me navigate and fix whatever issue I am having. Corey, Jay and others - and others - all are excellent. Highly recommend.

Nancy

I cannot say enough about navitend's expertise, customer service, knowledge and professionalism! They have been a great partner with our company for all of our IT needs.

Margaret

This IT firm has been extremely patient, helpful and professional and they are immediately available to troubleshoot and solve problems whenever they arise. Highly recommend them!

Kathy

Corey is ... an IT genius!!!! This man deserves a major raise and weekly bonuses!!! navitend is my go to for everything IT related, morning noon night and weekends!!! Love this crew!!

Heather

navitend has gone above and beyond my highest expectations. Anthony was great! He was able to coordinate with an Adobe Rep and resolve issues that I had just put too much time into. Thank you again - It was a real pleasure working with you!

Forrest

navitend has consistently offered timely, professional, and courteous solutions to our business needs ranging from troubleshooting, purchase and setup of new computers and other advice. They are my 'go-to team' and continue to be a trusted support in our time of need.

Laurie

Corey came to my rescue by getting Quick Books working for me. He is excellent at what he does. Very knowledgeable in the Tech field. I don't know what we at Equity Environmental would ever do without him. Thank you Corey!!!!

Lucille

Corey has been very helpful! Response to my concerns are always prompt and he makes it easy for me to understand exactly what he is doing. I am very grateful for his help!

Sue

JP and Corey are always so helpful!

Best costumer service!! They are the nicest and most patient people. I highly highly recommend!!!!

Stephanie

Cheryl

George

Our company is more efficient and has grown as a result of navitend’s work. navitend helped us get to the next level.

Greg

The staff at Navitend is very professional and strives to meet the needs of their clients. As a Small Business owner trust and professionalism are keys to conducting business. navitend sets a high standard of ensuring their clients trust their decisions are for the interest of their business.

Christopher

Brian

Over the years that Navitend has been supporting my network and hosting our web site they have always been responsive, professional, and highly skilled. On a few occasions, I have turned away other vendors that have tried to get their foot in the door. Very satisfied.

M B

This company is the best! I feel for the guys that have to help us who are not so tech savvy! Never have I been disappointed at the great service navitend provides! Corey was especially helpful and I highly recommend Navitend for all your IT needs! You will be extremely satisfied!

Kathleen

navitend is a professional company providing Quality service, great customer service and prompt response to service needs.

Tammie

navitend is always providing prompt response, strong technical skills and excellent customer service. Corey, Jeffrey and the other technical support team members are very helpful and user-friendly. Thank you all very much for your fabulous work!

Chenghan

Thanks so much! You are a class act!
You and your team have really done an excellent job on this!