Blog


← Back to BLOG

29
Jun
2022
Streamlining your Business Communications with MS Teams Phone and navitend

Streamlining your Business Communications with MS Teams Phone and navitend

Whether you like it or not, remote work is here to stay.  According to a survey in this CIO Dive article, sixty-seven percent of organizations expect remote working to remain in place for the long haul, if not permanently¹.  Enter Microsoft Teams.  With the COVID pandemic forcing office-dwellers to work from home, MS Teams use skyrocketed by more than 70 percent in just two months during the spring of 2020, growing to 75 million users worldwide¹.  While MS Teams is a trusted tool for video meetings and collaboration, you can also use it with voice calling for all-in-one business communications².  Here are a few reasons why MS Teams Phone is a must-have for you and your business. 

As outlined in this ComputerTech.com article, one major advantage of MS Teams Phone is that it helps you consolidate your business communications and productivity channels, which simplifies infrastructure and avoids the struggle of reconciling incompatible versions³. With MS Teams Phone, you can keep all your business communications under Microsoft's umbrella, from phones to instant messaging, email, and cloud services³.  This eliminates the hassle of incompatibility, saving you both time and headaches. 

Another benefit of MS Teams Phone is that it lets you make and receive business phone calls using any Teams-enabled device, anywhere around the world¹.  Whether you’re in Byram, Brasilia, or Brussels, utilizing MS Teams Phone for voice calling gives you the flexibility you need to stay connected while working from home or out on the road¹.  You also have the freedom to move calls between your desk and mobile device, along with optional Apple Carplay capability that allows you to participate in calls with hands-free/Siri technology or built-in vehicle controls².  However, we advise that you drive carefully if utilizing MS Teams Phone on Carplay, or use this system while parked².  Any way you slice it, MS Teams Phone should be a valuable player in your team's communications lineup.  

While the ability to connect with your team members anywhere in the world is helpful, it is far from the only benefit of integrating voice calling with your existing MS Teams interface.  MS Teams Phone also lets you make external phone calls from the same interface you already utilize for “chat, internal meeting, file-sharing, and other cloud services” like OneDrive¹.  With that being said, MS Teams Phone provides you and your team members with a more consistent user experience for internal and external communications alike¹. 

Yet another advantage of using MS Teams Phone is that it saves you money.  Consider the College of William and Mary in Virginia, for example.  The university recently announced that it would be moving its entire campus-wide telephone system to MS Teams by the spring 2023 semester⁴.  Major benefits of this shift include reduced telecommunications costs for the university, in addition to streamlined billing processes and cutting back on unnecessary physical phone equipment and support⁴.  The same is true for your business.  When you integrate your voice calling with MS Teams, you no longer need to purchase expensive PBX (private branch exchange) equipment for in-office use¹.  Moving your phone system into the cloud not only lets you simplify your voice calling, but also cut costs and better focus on enhancing communications and serving your customers¹. 

If you’re looking to integrate voice calling with your existing MS Teams interface, or perhaps interested in using MS Teams for the first time, navitend offers phone consulting services designed with you and your business in mind.  We can help you integrate voice calls with a variety of software applications, including MS Teams, giving you a strong foundation for communication success at an affordable price. 

We could talk all day about the benefits of MS Teams Phone and how it can help you streamline your business communications into a single, easy-to-use platform. 

Navitend can help you.  Call 973.448.0070 or setup an appointment today. 

Sources: 

¹CIO Dive - “The benefits of adding cloud telephony to Microsoft Teams”.  Retrieved from https://www.ciodive.com/spons/the-benefits-of-adding-cloud-telephony-to-microsoft-teams/588165/

²Microsoft - “Teams Phone: Voice and Video Calling - Microsoft Teams”.  Retrieved from https://www.microsoft.com/en-us/microsoft-teams/microsoft-teams-phone.  

³ComputerTech.com - “Why Your Business Should Use Microsoft Teams Phone System”.  Retrieved from https://computertech.com/blog/business-microsoft-teams-phone

⁴The College of William & Mary - “A New Phone System for W&M - Teams Calls”.  Retrieved from https://www.wm.edu/offices/it/announcements/teamscalls.php.  

navitend can help you. Call 973.448.0070 or setup an appointment today.

Testimonials

  • "navitend has been a great IT partner for our company.  Their helpdesk response time is the best I have experienced in my 30 year career.  navitend has helped me to have great IT services without the need to have a full time, in house, technician at significant savings to our company."

    Bob Bradley, President, Bradley Graphics
  • "Thanks so much again for taking care of everything in such an expedient manner. It's a pleasure to work with navitend and its staff as always!"

    Lawrence Wolfin / Textol Systems, Inc.
  • "I look forward to working with you again in the future. Once again, thanks to your organization for your prompt response."

    Luke Wolters / Luke Wolters Tax Consultants
  • “Navitend’s expertise helped our firm over the past year to effectively elevate our I.T. game, powering our website into a highly interactive tool. Well done to Frank and his team!”  

    Chuck Steege, CFP®, CEP, President, SFG Wealth Planning Services, Inc.
  • "We've dedicated our lives to growing our retail and ecommerce business and it's a relief to have found a company like navitend who treats our business likes it's their own. navitend's personal approach to project management and problem solving are top-notch."

    Stamatis, Co-owner Twisted Lily, Fragrance Boutique and Apothecary
  • navitend’s approach to customer service is greatly appreciated here.  Ensuring that we are well protected from a technology standpoint provides us with peace of mind to continue our day to day operations and that they are looking out for our company's best interest. 

    Debbie
  • "I appreciate that they didn’t just build the application. They made it better by bringing ideas to the table that not only made for a better user experience, but also kept the development costs down."

    Andy Lynch / North Star Marketing
  • "Thanks so much!  You are a class act!  
    You and your team have really done an excellent job on this!"

    Steve Van Ooteghem, The C12 Group in Houston, Texas
  • "Our company is more efficient and has grown as a result of navitend’s work. navitend helped us get to the next level."

    Greg Niccolai / Madison Insurance