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01
Jul
2024
MSPs vs. In-House IT: Which is Better for Your Business?

MSPs vs. In-House IT: Which is Better for Your Business?

MSPs vs. In-House IT: Which is Better for Your Business?

You may ask yourself, “Which is better for my business – hiring and maintaining an in-house IT team or outsourcing to an MSP?”

In this article, we will explore the benefits that both MSPs and internal IT teams have to offer.

The first consideration is your organization's size. If you have a relatively small team, the economics of having an internal IT resource are often challenging, unless there are special circumstances. For example, if you are a small team of highly profitable day traders and lost computer time translates to tens of thousands of dollars, you may consider having a full time team member on staff. There's not a good reason to not do so.

Response time is the next topic. If you are a law firm with a response time mandate of 5 minutes or less, you should give consideration to an internal resource as a third party is going to struggle to staff to those response times on a consistent basis. Is that response time really needed? Maybe.

Large scale manufacturers can also have a strong reason to have an internal resource to aid with specialized equipment to keep production operating.

When working as desired, an in-house IT resource is also a good cultural fit with your team and technically competent. These are very valuable attributes. Recruiting, hiring, training, managing and retaining quality IT resources is difficult for any organization -- even more so if your expertise lies in another field.

When you have an "IT resource", you generally need to consider having more than a single individual to provide the desired level of service when your primary team member is taking PTO or is busy with another user. This holds true also if you have more than a single location.

The reasons companies outsource their IT support include:

Scalable teams -- navitend has a large number of qualified staff to assist your user base, even after hours.

Experience and qualifications - navitend has team members equipped to handle a wide variety of technologies, vendors, equipment and software.

Leadership - You need guidance not only for your current needs but to be prepared to respond to shifing needs of the marketplace. navitend leads clients through a comprehensive business, technology and security review to help you navigate obstacles and opportunities.

Cost - navitend provides service at a fraction of the cost of adequately staffing an internal team.

After this discussion of MSP versus In-house IT, there is one other alternative worth considering -- Co-Managed.

With Co-Managed IT support, there is typically a W2 team member available to do things like wrestle with a printer jam with timeliness backed up by a professional team from navitend.

Not sure if an MSP is right for you, give us a call to explore your options. Not ready for a call, consider these four questions:

1. Do you trust the guidance and service you are receiving from your internal or external IT team?

2. Do you get adequate responsiveness for your business?

3. Are your IT needs resolved in a time-frame which works for your business needs?

4. Are you receiving Value from your investment in Information Technology? Value is Benefit divided by Cost. 

If you can answer all four of these questions to your satisfaction, congratulations, you're doing great. If not, consider giving navitend a call.

Contact us at 973.448.0070

Testimonials

  • "Thanks so much!  You are a class act!  
    You and your team have really done an excellent job on this!"

    Steve Van Ooteghem, The C12 Group in Houston, Texas
  • "Our company is more efficient and has grown as a result of navitend’s work. navitend helped us get to the next level."

    Greg Niccolai / Madison Insurance
  • "navitend has been a great IT partner for our company.  Their helpdesk response time is the best I have experienced in my 30 year career.  navitend has helped me to have great IT services without the need to have a full time, in house, technician at significant savings to our company."

    Bob Bradley, President, Bradley Graphics
  • navitend’s approach to customer service is greatly appreciated here.  Ensuring that we are well protected from a technology standpoint provides us with peace of mind to continue our day to day operations and that they are looking out for our company's best interest. 

    Debbie
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    Lawrence Wolfin / Textol Systems, Inc.
  • "I appreciate that they didn’t just build the application. They made it better by bringing ideas to the table that not only made for a better user experience, but also kept the development costs down."

    Andy Lynch / North Star Marketing
  • “Navitend’s expertise helped our firm over the past year to effectively elevate our I.T. game, powering our website into a highly interactive tool. Well done to Frank and his team!”  

    Chuck Steege, CFP®, CEP, President, SFG Wealth Planning Services, Inc.
  • "I look forward to working with you again in the future. Once again, thanks to your organization for your prompt response."

    Luke Wolters / Luke Wolters Tax Consultants
  • "We've dedicated our lives to growing our retail and ecommerce business and it's a relief to have found a company like navitend who treats our business likes it's their own. navitend's personal approach to project management and problem solving are top-notch."

    Stamatis, Co-owner Twisted Lily, Fragrance Boutique and Apothecary