Is It Time To Switch To Another Managed Services Provider (MSP)?

Do you feel like you’re current IT support or MSP is ensuring your technology is running smoothly and reliable 24 hours a day? Choosing a managed service provider that supports your IT needs can be the solution you're looking for. Use these questions below to help you determine whether you’re getting the service you need and to help you decide if it's time to switch providers.

Some Things to Think About

Follow along and answer the questions below with a simple Yes or No.

1. Do you feel as if you’re communicating well with your IT support or MSP? (Yes/No)
Good communication is the most important component of a good managed service provider. If you aren’t feeling heard by your MSP or internal IT guy, it might be time to switch to someone else.

2. Are you getting frequent and redundant backups? (Yes/No)
How often is your network backed up? Weekly? Daily? Hourly? Is what you’re getting now sufficient? Many businesses require different backup times, a good MSP should be able to help determine what is best for your business.

3. Can your current IT keep up as you grow? (Yes/No)
One of the benefits of a good MSP is that they can adjust their services the more you grow. What you need now, as a business with 10 computers, won’t be what you need later as a business with 50. Since MSP’s have access to top industry tools, they can easily keep up with you.

4. Is your current IT monitoring your network 24/hrs a day? (Yes/No)
Another great thing about an MSP over internal IT support is the 24 hour a day access. Your IT guy goes home at 5, but an MSP is always working behind the scenes. MSP’s have tools in place to inform both you and the support team when there is a major issue that needs fixing right away. Even at 3AM.

5. Are you getting what you paid for? (Yes/No)
IT support is expensive, there’s no doubt about that. Whether you’re paying the salary of internal IT support, or whether you’re paying a monthly fee to an MSP (hint: they’re likely to be about the same price), you should view network support as an investment. So, are you getting great service at a decent price? If not, look elsewhere. But beware! The cheapest option will can lead to the worst service. You get what you pay for in this industry.

6. What does your business continuity plan look like? (Yes/No)
Do you have a business continuity plan? Do you even know what one is? You definitely should! Your MSP or internal IT support should absolutely ensure that your business has a plan in place in case of a disaster like data loss due to employee error or natural disaster.

7. Are you up to date with government compliances when it comes to internet security? (Yes/No)
When working with sensitive data, you should be aware of any government compliances that apply to you. The largest and most well-known of these is HIPAA. The right MSP can partner with you to make sure you are following all the rules to ensure the safety of your data.

8. Do you have network assessment and security audit documentation? (Yes/No)
When working with an MSP, you should receive a network assessment and security audit before they even sign you on as a client (hint: if they don’t, run the opposite direction! They don’t know what they’re doing.) This documentation is yours to keep, and should be updated periodically.

9. Does your IT support have industry certifications? (Yes/No)
Staying educated is hugely important in a fast-moving industry like technology support. Does your internal IT support or MSP have certifications for the software and hardware they use? If not, you will want to either pay for your IT Support person(s) classes and certifications, or switch to an MSP that takes their job more seriously.

10. Are you tied down with a long term contract? (Yes/No)
When working with an internal IT guy, this most likely doesn’t apply. However, if you are stuck in a contract with an MSP, it may be time to think about switching. The best MSPs know that their reliability and great service are all that’s needed to have your loyalty.

11. Is your IT support focused on understanding your unique business technology needs? (Yes/No)
Every company is different, and every business has issues with technology that are unique to them. This is why communication is so important. A good MSP will sit down with you to discuss the issues you are having that are specific to you and your business. Then, they’ll come up with a plan to fix these issues and make sure you are included and informed through every step.

How many NO's is too many?

Ask yourself, is 10 too many? 5? Even just one? It’s important to know what you’re getting into with an MSP, which means upfront and consistent communication. This is absolutely key. It’s also vital to understand that an MSP is an investment in your technology. You hear “you get what you pay for” --and that is absolutely true. When it comes to shopping around for an MSP, choosing the cheapest option can often get you into trouble. While shopping for “prices” can seem like the smartest idea, it’s far more important to shop for “services” and “reliability”. Find the MSP that makes you feel confident about the future, and you’ve found your perfect partner.

navitend can help you. Call 973.448.0070 or setup an appointment today. Book Now

Make your life easier …….

Testimonials

Andrea always goes above and beyond with meeting expectations and customer satisfaction! navitend provides great IT services.

George
Over the years that Navitend has been supporting my network and hosting our web site they have always been responsive, professional, and highly skilled. On a few occasions, I have turned away other vendors that have tried to get their foot in the door. Very satisfied.

M B
Anthony was very helpful and solved all my issues promptly. I appreciate all his hard work. Thank you navitend and Anthony.

Kyle
We wholeheartedly recommend navitend for their exceptional IT solutions and services; they have undoubtedly earned our trust and loyalty for future endeavors.

Benjamin
Navitend is a professional, responsive, and knowledgeable organization. They go above and beyond for their clients. The other day Corey Feinsod, one of their Network Technicians, helped resolve a challenging technical issue I experienced working remotely. I appreciate that their team finds value in customer service.

Cheryl
I appreciate that they didn’t just build the application. They made it better by bringing ideas to the table that not only made for a better user experience, but also kept the development costs down.

Andy
Our company uses navitend for all of our IT needs. Rick and team worked for many hours today repairing an issue they had never seen before. With a project deadline of 5pm today, they were able to figure out the issue and get me back to work. The persistence, urgency and professionalism are 2nd to none. Thank you!!

Matthew
Their support staff is beyond good. They sorted out our company email server migration problem yesterday in record time. It's great to work with a team that has expertise in depth. There are so many one-man-bands out there. It was a good decision to go with the pros.

Steve
navitend has consistently offered timely, professional, and courteous solutions to our business needs ranging from troubleshooting, purchase and setup of new computers and other advice. They are my 'go-to team' and continue to be a trusted support in our time of need.

Laurie
I am truly impressed by the focus the team places on the requests from our company. Truly an excellent team!!

Josefina
IT technician Jay provided exceptional service on our call today! I have worked with him a few times. He has been really wonderful to work with in getting all my systems set up the last few weeks. He has been so helpful, patient and really just so great all around. In regards to Navitend--- This has been the best IT team I have worked with in my career. I have worked in corporate for years prior to transitioning into non-profit, and IT support has always been one of the challenging things to deal with in both major companies I worked with. Navitend, your service is exceptional and your team is wonderful to work with. Quick response on all my ticket service requests! Thank you!
Their technicians? Unsurpassed, each and every one of them. They make me and my co-workers feel as though they are just sitting in their office waiting for us to call them with a problem so they can solve it right away. They treat us as if we are their only client. Talk about great customer service. Call them, you'll be glad you did.

Kathy
Great tech support.

Ralph
Thank you to Anthony at navitend for the time and effort he put into trying to resolve the issues my laptop was experiencing. I so appreciated his tenacity, professionalism and good humor as we tried (and tried) to figure out a solution. Anthony made sure I understood what was happening at all times, explained things thoroughly and followed up when promised.

Maria
navitend has been a great IT partner for our company. Their helpdesk response time is the best I have experienced in my 30 year career. navitend has helped me to have great IT services without the need to have a full time, in house, technician at significant savings to our company.

Bob
navitend is an amazing resource for all your IT need! Navitend has been supporting Capitol Care Inc.'s IT needs for many years now and our relationship is wonderful! They are in the know on the latest tech trends and they are always working to enhance our security. Their support team is amazing and you are lucky to have the chance to work with Anthony DeRosa. He is professional, knowledgeable, and always willing to go the extra mile to assist us! HIGHLY RECOMMEND THIS COMPANY!!!

Nicole
Corey has been very helpful! Response to my concerns are always prompt and he makes it easy for me to understand exactly what he is doing. I am very grateful for his help!

Sue
Corey is ... an IT genius!!!! This man deserves a major raise and weekly bonuses!!! navitend is my go to for everything IT related, morning noon night and weekends!!! Love this crew!!

Heather
I wanted to personally thank Corey for always helping me with any concerns I have about my software inquiry issues. He is quick with his responses and I am always up to date with all my connectivity. Always a great experience! Thank you!

Blerina
Our company is more efficient and has grown as a result of navitend’s work. navitend helped us get to the next level.

Greg
Corey was a great help to me.

Renita
Corey helped me with what I thought would be a minor problem that snowballed in to some complex computer world wizardly stuff and he was so smooth and calming and had it fixed in 15 minutes!! YES!!!! Tuesday crisis obverted!!

Kari
AMAZING!!!! Every time I have an issue or question, navitend responds promptly and professionally. Each time I deal with one of their support technicians, I am always grateful for how quickly an issue is resolved and how courteous the staff is. I cannot recommend navitend enough!!! Wonderful support in a day and age when customer service can be challenging.

Jacqueline
THE BEST!! I've never felt compelled to write a review for any service until having the pleasure to work with navitend. The professional and supportive staff make an often frustrating technical situation, dare I say, enjoyable. They always go above and beyond to find answers to unique problems. Their response time is unbelievably fast. I could not more highly recommend!!

Stephanie
De'Ana gave great insight on billing issues. I recommend navitend for all IT services.

Christian
Corey came to my rescue by getting Quick Books working for me. He is excellent at what he does. Very knowledgeable in the Tech field. I don't know what we at Equity Environmental would ever do without him. Thank you Corey!!!!

Lucille
I look forward to working with you again in the future. Once again, thanks to your organization for your prompt response.

Luke
Corey was outstanding today in the services he provided - efficient, professional, knowlegable, kind, and understanding with someone who has no clue about computers. Thank you! 😊

Mertie
Very helpful, courteous & professional. They do a great job and are pleasant to work with as well.

Robert
I just had an excellent experience with Navitend! I got a new computer and I needed Microsoft Office installed and access to an additional e-mail account. The navitend team was so professional, polite, and patient with me. I am not technologically savvy at all, so they were doing all that they could with the little bit of information that I gave them. They spent over an hour trying to help me. They went above and beyond in assisting me and I was able to get everything installed that I needed. The navitend team is doing a great job!

Denise
We've dedicated our lives to growing our retail and ecommerce business and it's a relief to have found a company like navitend who treats our business likes it's their own. navitend's personal approach to project management and problem solving are top-notch.

Stamatis, Co-owner Twisted Lily, Fragrance Boutique and Apothecary
Everyone at navitend I have worked with has offered some of the best customer service I have had. They are patient, knowledgeable and somehow remember my and my colleagues' names. After working with other IT support, I am thrilled my organization is using their services.

Robyn
I highly recommend navitend for their professionalism, integrity, down-to-earth advice and thoughtful recommendations. Every solution that they offer is unique and the most appropriate to their customers' needs.

Paula
navitend is a professional company providing Quality service, great customer service and prompt response to service needs.

Tammie
Rick dedicated 2+ days of helping my facility with the install of new printers. This team is fantastic!

Lori
navitend has been a life-saver many times for me! They are diligent in troubleshooting problems - until they resolve it. I've worked many times with Corey and he is fantastic - I can count on him to fix all my Outlook and computer problems. Overall, I highly recommend navitend.

Bob
I have done business with navitend for 10+ years and have found their products and professionalism to be 1st rate. And, from a “service after the sale” perspective … even though my company is California based, my customer experience couldn’t be better. Frank Ableson and his team are top tier professionals. Proud to be one of their customers!

Bryan
Navitend has been our IT provider for many years and we are so grateful for their hard work. Nate and Vin especially deliver exceptional service and great communication. We highly recommend Navitend for your IT needs.

Behavioral Health Client
I needed to have the battery on my computer replaced. Andrea met me in person to complete that task. While with her, Andrea was able to assist me with a variety of software and computer setup issues. Andrea was pleasant, professional and patient with me and I greatly appreciated her assistance. She came to address one need but was able to fix several for which I am grateful. I think she is an asset to the Navitend team! Thanks again Andrea.

George
navitend has been great with me and my colleagues as we go through a difficult transition to new technology! They are incredibly patient and helpful. I highly recommend them.

Molly
The team over at Navitend always takes care of my IT needs. They are quick to respond and patient, no matter how simple my question or need.

Jeremy
navitend is always providing prompt response, strong technical skills and excellent customer service. Corey, Jeffrey and the other technical support team members are very helpful and user-friendly. Thank you all very much for your fabulous work!

Chenghan
This IT firm has been extremely patient, helpful and professional and they are immediately available to troubleshoot and solve problems whenever they arise. Highly recommend them!

Kathy
navitend was great and my experience was beyond excellent. Very professional, courteous, and responded in a timely manner. They go above and beyond for their clients. They are a pleasure to work with. Kudos to the navitend Team - keep up the great job!

Ann
I cannot say enough about navitend's expertise, customer service, knowledge and professionalism! They have been a great partner with our company for all of our IT needs.

Margaret
The tech's at navitend are very knowledgeable and thorough. Corey was patient and kept looking into every avenue until he found the issue and fixed it. Thank you so much you guys are great.

Lisa
The staff at Navitend is very professional and strives to meet the needs of their clients. As a Small Business owner trust and professionalism are keys to conducting business. navitend sets a high standard of ensuring their clients trust their decisions are for the interest of their business.

Christopher
Thanks so much! You are a class act!
You and your team have really done an excellent job on this!

Steve The C12 Group in Houston, Texas
Corey is the best there is at his job! He fixes everything with no problem. It's amazing to have someone to trust. GO COREY 😊

Grace
I have been working with navitend for 10+ years. Great group of talented professionals!

Anne
These folks are spectacular! They're contracted by my work to provide IT support, and they are SO responsive that my mind is blown every time! Just a quick email to request help, and I immediately get a response for a patient and friendly person to call me and walk me through the solutions.

Hannah
My customer service experience with navitend was absolutely amazing. My computer crashed and we needed to order a new one. navitend was there to help and get us a new computer and set it up from start to finish. The tech Corey that came out was very pleasant to work with. From start to finish he made sure that all of my programs were working properly again from my old machine. I even had follow-up phone calls from him making sure I was happy with how everything was set up. I have never experienced such exceptional customer service.

Brian
The nonprofit that I work for contracts with navitend for tech support. I am so grateful for this service! The support team is highly trained, friendly, professional, and is able to figure out any and every situation that requires help. I recently had a rather lengthy software installation and worked with Andrea who was amazing. I can't recommend Navitend highly enough. I'd give more stars if I could!

Claire
100% of all expectations met. Don't just consider navitend, choose them and get back to YOUR mission!

C Baker
navitend is a professional IT organization that I would recommend to my clients. Navitend builds strong relationships with their clients to better understand their needs. Navitend is community focused and does work to support local charities. Overall a great company.

Michael
Thanks so much again for taking care of everything in such an expedient manner. It's a pleasure to work with navitend and its staff as always!

Lawrence
My firm has used navitend for our IT needs for over 10 years and we are highly satisfied. We’ve found the navitend team to be professional, friendly, and, knowledgeable. They are sensitive to our changing IT needs and the shifting compliance landscape within the financial services industry. We recently completed a server migration and had the pleasure of working with Tony & Andrea who handled the project extremely well, ensuring a smooth transition. We are pleased to call navitend our trusted IT partner!

Kristin
Best costumer service!! They are the nicest and most patient people. I highly highly recommend!!!!

Stephanie
Our company uses Navitend for all its IT needs and every time I've had to ask them for help, they've fixed the issue within hours. Thank you so much!

Chase
I recently had to work from home for the first time, and Corey at navitend provided EXCELLENT service. He was patient, kind, and followed through on all the details!

Penny
Corey and the group at navitend are always so helpful and do everything they can to help. Thanks for your professionalism and continued help.

Robin
navitend’s approach to customer service is greatly appreciated here. Ensuring that we are well protected from a technology standpoint provides us with peace of mind to continue our day to day operations and that they are looking out for our company's best interest.

Debbie
navitend’s expertise helped our firm over the past year to effectively elevate our I.T. game, powering our website into a highly interactive tool. Well done to Frank and his team!

Chuck Steege, CFP®, CEP, President, SFG Wealth Planning Services, Inc.
This company is the best! I feel for the guys that have to help us who are not so tech savvy! Never have I been disappointed at the great service navitend provides! Corey was especially helpful and I highly recommend Navitend for all your IT needs! You will be extremely satisfied!

Kathleen
navitend has gone above and beyond my highest expectations. Anthony was great! He was able to coordinate with an Adobe Rep and resolve issues that I had just put too much time into. Thank you again - It was a real pleasure working with you!

Forrest

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Is It Time To Switch To Another Managed Services Provider (MSP)?

Posted by navitend

Some Things to Think About

How many NO's is too many?

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Testimonials

Andrea always goes above and beyond with meeting expectations and customer satisfaction! navitend provides great IT services.

George

Over the years that Navitend has been supporting my network and hosting our web site they have always been responsive, professional, and highly skilled. On a few occasions, I have turned away other vendors that have tried to get their foot in the door. Very satisfied.

M B

Anthony was very helpful and solved all my issues promptly. I appreciate all his hard work. Thank you navitend and Anthony.

Kyle

We wholeheartedly recommend navitend for their exceptional IT solutions and services; they have undoubtedly earned our trust and loyalty for future endeavors.

Benjamin

Cheryl

I appreciate that they didn’t just build the application. They made it better by bringing ideas to the table that not only made for a better user experience, but also kept the development costs down.

Andy

Matthew

Their support staff is beyond good. They sorted out our company email server migration problem yesterday in record time. It's great to work with a team that has expertise in depth. There are so many one-man-bands out there. It was a good decision to go with the pros.

Steve

navitend has consistently offered timely, professional, and courteous solutions to our business needs ranging from troubleshooting, purchase and setup of new computers and other advice. They are my 'go-to team' and continue to be a trusted support in our time of need.

Laurie

I am truly impressed by the focus the team places on the requests from our company. Truly an excellent team!!

Josefina

Kathy

Great tech support.

Ralph

Maria

navitend has been a great IT partner for our company. Their helpdesk response time is the best I have experienced in my 30 year career. navitend has helped me to have great IT services without the need to have a full time, in house, technician at significant savings to our company.

Bob

Nicole

Corey has been very helpful! Response to my concerns are always prompt and he makes it easy for me to understand exactly what he is doing. I am very grateful for his help!

Sue

Corey is ... an IT genius!!!! This man deserves a major raise and weekly bonuses!!! navitend is my go to for everything IT related, morning noon night and weekends!!! Love this crew!!

Heather

I wanted to personally thank Corey for always helping me with any concerns I have about my software inquiry issues. He is quick with his responses and I am always up to date with all my connectivity. Always a great experience! Thank you!

Blerina

Our company is more efficient and has grown as a result of navitend’s work. navitend helped us get to the next level.

Greg

Corey was a great help to me.

Renita

Corey helped me with what I thought would be a minor problem that snowballed in to some complex computer world wizardly stuff and he was so smooth and calming and had it fixed in 15 minutes!! YES!!!! Tuesday crisis obverted!!

Kari

Jacqueline

Stephanie

De'Ana gave great insight on billing issues. I recommend navitend for all IT services.

Christian

Corey came to my rescue by getting Quick Books working for me. He is excellent at what he does. Very knowledgeable in the Tech field. I don't know what we at Equity Environmental would ever do without him. Thank you Corey!!!!

Lucille

I look forward to working with you again in the future. Once again, thanks to your organization for your prompt response.

Luke

Corey was outstanding today in the services he provided - efficient, professional, knowlegable, kind, and understanding with someone who has no clue about computers. Thank you! 😊

Mertie

Very helpful, courteous & professional. They do a great job and are pleasant to work with as well.

Robert

Denise

We've dedicated our lives to growing our retail and ecommerce business and it's a relief to have found a company like navitend who treats our business likes it's their own. navitend's personal approach to project management and problem solving are top-notch.

Stamatis, Co-owner Twisted Lily, Fragrance Boutique and Apothecary

Everyone at navitend I have worked with has offered some of the best customer service I have had. They are patient, knowledgeable and somehow remember my and my colleagues' names. After working with other IT support, I am thrilled my organization is using their services.

Robyn

I highly recommend navitend for their professionalism, integrity, down-to-earth advice and thoughtful recommendations. Every solution that they offer is unique and the most appropriate to their customers' needs.

Paula

navitend is a professional company providing Quality service, great customer service and prompt response to service needs.

Tammie

Rick dedicated 2+ days of helping my facility with the install of new printers. This team is fantastic!

Lori

navitend has been a life-saver many times for me! They are diligent in troubleshooting problems - until they resolve it. I've worked many times with Corey and he is fantastic - I can count on him to fix all my Outlook and computer problems. Overall, I highly recommend navitend.

Bob

Bryan

Navitend has been our IT provider for many years and we are so grateful for their hard work. Nate and Vin especially deliver exceptional service and great communication. We highly recommend Navitend for your IT needs.

Behavioral Health Client

George

navitend has been great with me and my colleagues as we go through a difficult transition to new technology! They are incredibly patient and helpful. I highly recommend them.

Molly

The team over at Navitend always takes care of my IT needs. They are quick to respond and patient, no matter how simple my question or need.

Jeremy

Thanks so much! You are a class act!
You and your team have really done an excellent job on this!