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26
Jan
2024
Fortifying Your Enterprise: Unlocking the Strategic Advantages of Cybersecurity Training

Fortifying Your Enterprise: Unlocking the Strategic Advantages of Cybersecurity Training

Whether you run an airline, a tax accounting firm, or an iconic mountain resort like Snowshoe Mountain in West Virginia as pictured below, chances are you provide new employees with at least one training session during the onboarding process. Additionally, while training is essential in every area of your business, it is especially crucial in cybersecurity. If your employees are not trained in fundamental security principles and practices, they will be prone to making costly mistakes. Consider that 90 percent of all data breaches and other security threats involve some degree of human error¹. Now, you may ask yourself, “How important is cybersecurity training for my business?”

(Image courtesy of https://wvtourism.com/company/snowshoe-mountain/)

The answer is simple. Cybersecurity training is more essential for your business than ever before. Keep in mind that the average data breach worldwide costs $4.45 million, and the average U.S. data breach a staggering $9.48 million, according to IBM². Therefore, safeguarding your business from threats like malware, ransomware, and spyware attacks is imperative. In this article, we will learn about the benefits that cybersecurity training has for businesses like yours.

One key benefit of cybersecurity training is that it protects your business’s most sensitive information³. Chances are you handle a variety of sensitive business and personal information every day, from customers’ names and contact information to financial records³. Furthermore, it is especially

important to protect your customer data, because it includes details such as credit card information as well as personally identifiable information (PII) like names and Social Security numbers³. Not surprisingly, this abundance of sensitive information makes your business a prime target for cybercriminals³. Thankfully, however, cybersecurity training helps you keep these malicious actors at bay. For example, security training programs teach your employees how to identify cyberthreats - such as phishing emails – as they arise³. Such programs also educate your staff about the importance of creating and managing strong passwords, as well as only using secure devices and networks³. This demonstrates the value of cybersecurity training for your business.

Meanwhile, cybersecurity training also helps your company improve its overall cyber resiliency¹. Chances are your business must face increasingly sophisticated cyberthreats – such as phishing and ransomware attacks – daily¹. While these complex attacks are difficult for you and your team to comprehend, ample security training can help you better identify such threats before they can wreak havoc on your organization¹. Additionally, when combined with AI-powered behavioral learning technology, a comprehensive training program is essential to stop phishers from hooking your business into their malicious schemes¹.

Sure, cybersecurity training helps you stop cybercriminals from infiltrating your business as we mentioned earlier, but it also helps you recover more quickly if you are attacked¹. If you fall victim to a data breach or other security incident, you will not only need to pay costly legal fees, but your reputation will collapse, and your customers will desert you en masse in favor of competitors¹. This results in lost revenues as well. For smaller businesses, the consequences can even be terminal, as 60 percent of small businesses must close their doors forever within six months after a data breach⁴.

Fortunately, however, cybersecurity training programs help you prevent data breaches and reduce the costs associated with such incidents when they do occur¹. With comprehensive security training programs in place, your employees will be well-versed in identifying potential security risks and reporting them to your IT department¹. By taking these proactive measures, you can better safeguard your company’s finances and prevent devastating losses in revenue, reputation, and trust¹. This shows that proper cybersecurity training is essential for your business.

Still another benefit of cybersecurity training for your business is that it helps your employees identify your organization’s most pressing cyber threats, including malware, phishing, and ransomware attacks³. With comprehensive training programs in place, you can educate your employees to recognize suspicious emails as well as potentially harmful links and/or attachments therein³. This in turn makes them less likely to click on malicious links (such as one claiming to be from the airline on which you booked a flight to Cleveland for your company’s upcoming trade show, for instance), accidentally download malware, or share your business’s most sensitive information with unauthorized parties³. In short, cybersecurity training ensures your employees are well-versed in identifying potential cyber threats so that they do not inadvertently create new ones for your business.

While cybersecurity training programs provide your employees with up-to-date knowledge about the latest security trends, not all of them are created equal¹. For example, if your company’s security training only includes long, boring videos followed by punishment-based phishing simulations and then more boring videos, it is highly ineffective¹. Therefore, you must create or select a cybersecurity training program comprised of short video clips, drawing your team into a compelling story that teaches them valuable security principles and practices throughout¹.

One way to ensure a compelling security training experience is to incorporate gamification into your training programs¹. By integrating game mechanics into your business’s cybersecurity training, you can create a dynamic, predictably awesome learning environment where your employees can apply the security principles that they have learned in an engaging manner¹. Furthermore, rewarding your employees as they gain valuable security knowledge results in measurable improvement¹. Keep in mind, too, that employees who regularly receive cybersecurity training are five times more likely to identify malicious links and avoid clicking on them than those who do not¹. In summary, comprehensive security training programs delivered in an engaging format will pay dividends for everyone in your organization.

(Image courtesy of https://www.welivesecurity.com/2020/04/21/how-gamification-can-boost-cybersecurity-training/)

Additionally, cybersecurity training programs help boost your employees’ overall productivity³. When given ample training on how to identify cyber threats and stop them in their tracks, your employees need not waste their precious time addressing security incidents³. This in turn frees them to focus on their core responsibilities, enhancing productivity and ultimately increasing your company’s bottom line as well³. This demonstrates the value of security training for creating a more productive business.

Finally, cybersecurity training programs help your business maintain valuable customer trust³. If your data is breached, customers will distrust and then abandon your business, thus resulting in lost revenues³. Fortunately, by investing in security training programs, you can show customers that you make data protection a top priority and take the necessary proactive measures to prevent harmful cyberattacks before they can wreak havoc on your company³. In conclusion, cybersecurity training is essential for helping you maintain your customers’ trust.

If you need a comprehensive cybersecurity training program for your business, navitend can help. We offer end user security training for small and medium-sized businesses throughout New Jersey, New York, and eastern Pennsylvania. Our top priority is providing you with a strong line of defense against phishing, ransomware, and other harmful cyberactivity, 24 hours a day and seven days a week. Navitend can help you. Call 973.448.0070 or setup an appointment today.

Sources:

¹Security Magazine. “Top benefits of cybersecurity training” by Maria Henriquez. Retrieved from https://www.securitymagazine.com/articles/98530-top-benefits-of-cybersecurity-training.

²IBM Security. “Cost of a Data Breach Report 2023.” Retrieved from https://www.ibm.com/downloads/cas/E3G5JMBP.

³AwareGO. “5 Benefits of Cyber Security Awareness Training for Small Businesses” by Svjetlana Vukic. Retrieved from https://awarego.com/5-benefits-of-cyber-security-awareness-training-for-small-businesses/.

⁴Cybersecurity Ventures. “60 Percent of Small Companies Close Within 6 Months Of Being Hacked” by Robert Johnson, III. Retrieved from https://cybersecurityventures.com/60-percent-of-small-companies-close-within-6-months-of-being-hacked/.

Contact us at 973.448.0070

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  • Best costumer service!! They are the nicest and most patient people. I highly highly recommend!!!!

    Stephanie Samuel
  • Anthony was very helpful and solved all my issues promptly. I appreciate all his hard work. Thank you navitend and Anthony.

    Kyle Hersh
  • navitend has been a great IT partner for our company.  Their helpdesk response time is the best I have experienced in my 30 year career.  navitend has helped me to have great IT services without the need to have a full time, in house, technician at significant savings to our company.

    Bob Bradley, President, Bradley Graphics
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    Steve S
  • I appreciate that they didn’t just build the application. They made it better by bringing ideas to the table that not only made for a better user experience, but also kept the development costs down.

    Andy Lynch / North Star Marketing
  • The tech's at navitend are very knowledgeable and thorough. Corey was patient and kept looking into every avenue until he found the issue and fixed it. Thank you so much you guys are great.

    Lisa Palanchi, COO / Camp Six Inc.
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    Blerina Pano
  • navitend was great and my experience was beyond excellent. Very professional, courteous, and responded in a timely manner. They go above and beyond for their clients. They are a pleasure to work with. Kudos to the navitend Team - keep up the great job!

    Ann “Schitzies” Henderson
  • Corey came to my rescue by getting Quick Books working for me. He is excellent at what he does. Very knowledgeable in the Tech field. I don't know what we at Equity Environmental would ever do without him. Thank you Corey!!!!

    Lucille Favale
  • Andrea always goes above and beyond with meeting expectations and customer satisfaction! navitend provides great IT services.

    George Zauflik
  • Corey was outstanding today in the services he provided - efficient, professional, knowlegable, kind, and understanding with someone who has no clue about computers. Thank you! 😊

    Mertie Potter
  • I am truly impressed by the focus the team places on the requests from our company. Truly an excellent team!!

    Josefina and Christian Abboud
  • Thanks so much again for taking care of everything in such an expedient manner. It's a pleasure to work with navitend and its staff as always!

    Lawrence Wolfin / Textol Systems, Inc.
  • Corey and the group at navitend are always so helpful and do everything they can to help. Thanks for your professionalism and continued help.

    Robin Ennis
  • navitend is a professional company providing Quality service, great customer service and prompt response to service needs.

    Tammie Horsfield
  • Everyone at navitend I have worked with has offered some of the best customer service I have had. They are patient, knowledgeable and somehow remember my and my colleagues' names. After working with other IT support, I am thrilled my organization is using their services.

    Robyn Ulmer
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    Ralph Blakeslee
  • We wholeheartedly recommend navitend for their exceptional IT solutions and services; they have undoubtedly earned our trust and loyalty for future endeavors.

    Benjamin Triggiani
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    Margaret Davis
  • Thanks so much!  You are a class act!  
    You and your team have really done an excellent job on this!

    Steve Van Ooteghem, The C12 Group in Houston, Texas
  • navitend has gone above and beyond my highest expectations. Anthony was great! He was able to coordinate with an Adobe Rep and resolve issues that I had just put too much time into. Thank you again - It was a real pleasure working with you!

    Forrest Schandel
  • Very helpful, courteous & professional. They do a great job and are pleasant to work with as well.

    Robert Linnett
  • 100% of all expectations met. Don't just consider navitend, choose them and get back to YOUR mission!

    C Baker
  • This company is the best! I feel for the guys that have to help us who are not so tech savvy! Never have I been disappointed at the great service navitend provides! Corey was especially helpful and I highly recommend Navitend for all your IT needs! You will be extremely satisfied!

    Kathleen Cwienkala
  • The staff at Navitend is very professional and strives to meet the needs of their clients. As a Small Business owner trust and professionalism are keys to conducting business. navitend sets a high standard of ensuring their clients trust their decisions are for the interest of their business.

    Christopher Schaefer
  • My customer service experience with navitend was absolutely amazing. My computer crashed and we needed to order a new one. navitend was there to help and get us a new computer and set it up from start to finish. The tech Corey that came out was very pleasant to work with. From start to finish he made sure that all of my programs were working properly again from my old machine. I even had follow-up phone calls from him making sure I was happy with how everything was set up. I have never experienced such exceptional customer service.

    Brian Matthews
  • Our company is more efficient and has grown as a result of navitend’s work. navitend helped us get to the next level.

    Greg Niccolai / Madison Insurance
  • navitend is always providing prompt response, strong technical skills and excellent customer service. Corey, Jeffrey and the other technical support team members are very helpful and user-friendly. Thank you all very much for your fabulous work!

    Chenghan Liu
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    Molly Debevoise Rennie
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    Paula Muller
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    Stamatis, Co-owner Twisted Lily, Fragrance Boutique and Apothecary
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    Kathy Kwasnik
  • navitend is a professional IT organization that I would recommend to my clients. Navitend builds strong relationships with their clients to better understand their needs. Navitend is community focused and does work to support local charities. Overall a great company.

    Michael Leyden
  • AMAZING!!!! Every time I have an issue or question, navitend responds promptly and professionally. Each time I deal with one of their support technicians, I am always grateful for how quickly an issue is resolved and how courteous the staff is. I cannot recommend navitend enough!!! Wonderful support in a day and age when customer service can be challenging.

    Jacqueline Balloutine
  • My firm has used navitend for our IT needs for over 10 years and we are highly satisfied. We’ve found the navitend team to be professional, friendly, and, knowledgeable. They are sensitive to our changing IT needs and the shifting compliance landscape within the financial services industry. We recently completed a server migration and had the pleasure of working with Tony & Andrea who handled the project extremely well, ensuring a smooth transition. We are pleased to call navitend our trusted IT partner!

    Kristin Strunk
  • Our company uses Navitend for all its IT needs and every time I've had to ask them for help, they've fixed the issue within hours. Thank you so much!

    Chase Palmer
  • The nonprofit that I work for contracts with navitend for tech support. I am so grateful for this service! The support team is highly trained, friendly, professional, and is able to figure out any and every situation that requires help. I recently had a rather lengthy software installation and worked with Andrea who was amazing. I can't recommend Navitend highly enough. I'd give more stars if I could!

    Claire Lynch
  • Navitend is a professional, responsive, and knowledgeable organization. They go above and beyond for their clients. The other day Corey Feinsod, one of their Network Technicians, helped resolve a challenging technical issue I experienced working remotely. I appreciate that their team finds value in customer service.

    Cheryl Proska
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    Anne Wisnewski
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    Penny Carbaugh
  • I needed to have the battery on my computer replaced. Andrea met me in person to complete that task. While with her, Andrea was able to assist me with a variety of software and computer setup issues. Andrea was pleasant, professional and patient with me and I greatly appreciated her assistance. She came to address one need but was able to fix several for which I am grateful. I think she is an asset to the Navitend team! Thanks again Andrea.

    George Xuereb
  • These folks are spectacular! They're contracted by my work to provide IT support, and they are SO responsive that my mind is blown every time! Just a quick email to request help, and I immediately get a response for a patient and friendly person to call me and walk me through the solutions.

    Hannah
  • Over the years that Navitend has been supporting my network and hosting our web site they have always been responsive, professional, and highly skilled. On a few occasions, I have turned away other vendors that have tried to get their foot in the door. Very satisfied.

    M B
  • Thank you to Anthony at navitend for the time and effort he put into trying to resolve the issues my laptop was experiencing. I so appreciated his tenacity, professionalism and good humor as we tried (and tried) to figure out a solution. Anthony made sure I understood what was happening at all times, explained things thoroughly and followed up when promised.

    Maria DG
  • THE BEST!! I've never felt compelled to write a review for any service until having the pleasure to work with navitend. The professional and supportive staff make an often frustrating technical situation, dare I say, enjoyable. They always go above and beyond to find answers to unique problems. Their response time is unbelievably fast. I could not more highly recommend!!

    Stephanie Howland
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    Kathy Molyneaux
  • Our company uses navitend for all of our IT needs. Rick and team worked for many hours today repairing an issue they had never seen before. With a project deadline of 5pm today, they were able to figure out the issue and get me back to work. The persistence, urgency and professionalism are 2nd to none. Thank you!!

    Matthew Bick
  • I just had an excellent experience with Navitend! I got a new computer and I needed Microsoft Office installed and access to an additional e-mail account. The navitend team was so professional, polite, and patient with me. I am not technologically savvy at all, so they were doing all that they could with the little bit of information that I gave them. They spent over an hour trying to help me. They went above and beyond in assisting me and I was able to get everything installed that I needed. The navitend team is doing a great job!

    Denise Taylor
  • I look forward to working with you again in the future. Once again, thanks to your organization for your prompt response.

    Luke Wolters / Luke Wolters Tax Consultants
  • navitend has been a life-saver many times for me! They are diligent in troubleshooting problems - until they resolve it. I've worked many times with Corey Feinsod and he is fantastic - I can count on him to fix all my Outlook and computer problems. Overall, I highly recommend navitend.

    TeleSearch
  • I have done business with navitend for 10+ years and have found their products and professionalism to be 1st rate. And, from a “service after the sale” perspective … even though my company is California based, my customer experience couldn’t be better. Frank Ableson and his team are top tier professionals. Proud to be one of their customers!

    Bryan Hyzdu
  • Corey helped me with what I thought would be a minor problem that snowballed in to some complex computer world wizardly stuff and he was so smooth and calming and had it fixed in 15 minutes!! YES!!!! Tuesday crisis obverted!!

    Kari Maddox
  • De'Ana gave great insight on billing issues. I recommend navitend for all IT services.

    Christian Majeste
  • navitend’s expertise helped our firm over the past year to effectively elevate our I.T. game, powering our website into a highly interactive tool. Well done to Frank and his team!

    Chuck Steege, CFP®, CEP, President, SFG Wealth Planning Services, Inc.
  • navitend is an amazing resource for all your IT need! Navitend has been supporting Capitol Care Inc.'s IT needs for many years now and our relationship is wonderful! They are in the know on the latest tech trends and they are always working to enhance our security. Their support team is amazing and you are lucky to have the chance to work with Anthony DeRosa. He is professional, knowledgeable, and always willing to go the extra mile to assist us! HIGHLY RECOMMEND THIS COMPANY!!!

    Nicole Shenise
  • navitend has consistently offered timely, professional, and courteous solutions to our business needs ranging from troubleshooting, purchase and setup of new computers and other advice. They are my 'go-to team' and continue to be a trusted support in our time of need.

    Laurie Placeres
  • Corey is the best there is at his job! He fixes everything with no problem. It's amazing to have someone to trust. GO COREY 😊

  • Corey has been very helpful! Response to my concerns are always prompt and he makes it easy for me to understand exactly what he is doing. I am very grateful for his help!

    Sue Livingston