We recently are seeing scams where cybercriminals send a phishing email that looks like it is coming from the World Health Organization with important information on the virus. While these scams are still rampant, new scams are emerging that we all must be aware of.

New novel coronavirus scams:

Beware of interactive maps you find online or on social media

Cybercriminals are circulating a global map of total Coronavirus related cases and deaths. The Map is interactive and accurate with valid current information but the real threat lays in the background. In order to open the map, it must be downloaded by the user – BUT downloading the map will install a keylogger that can steal passwords and information. The map will still function normally, and the user may not be aware they are infected, increasing the likelihood that the map gets shared with friends and family. These malicious maps aren’t being used by just one cybercriminal either. The toolkit to run this scam is available for sale on the Dark Web for just a few hundred dollars. There are real and safe interactive maps out there with helpful information, so just make sure you are finding these tools from an accurate and trustworthy source.

Don’t fall for investment opportunities or get rich quick scams related to the Coronavirus

Many scammers are peddling fake companies on the verge of a breakthrough cure or vaccine and need funding to reach their goal. They promise a quick and lucrative profit for those who invest but your financing will only line the pocket of a scammer. Continue to watch out for phishing emails or fake websites playing off these Coronavirus fears. Common scams include teases of vaccines, at home remedies or local health agencies with “important information” about the virus in your community. For the details, the recipient is directed to download an attached file or click on a link. Don’t take the bait. Before you click or open anything, know who is sending you the information and what you are being directed to open.

Phone scams are also on the rise with this outbreak

Over the phone scammers can pretend to be anyone. Their options are endless but as with any suspicious phone call, never give out any sensitive personal information or financial information.

The healthcare industry is being targeted more often with phishing scams

The healthcare industry is especially vulnerable during this time, as cybercriminals have recognized the intense amount of pressure these businesses are under. Cybercriminals are sending a phishing emails with a word document attached, encouraging healthcare employees to download the attachment which contains “infection-prevention measures”. Scammers are also posing as trusted businesses claiming to have personal protective equipment like gloves, facemasks, and gowns readily available, all of which are in short supply. Some scams have even been reported where individuals are being contacted by a scammer posing as a medical professional, claiming to need personal or payment information to treat their infected family member.

As we take precautions to safeguard our personal health, lets also apply similar precautions against scammers. Beware of these current emerging scams and inform you friends and family to help protect them as well.

ZOOM, the very popular virtual meeting tool keeps getting hacked

Lastly, as we are all practicing social distancing and tuning into virtual meetings via Zoom, we have to be aware that it can be hacked. It’s actually called Zoom Bombing. Hackers gain access to a Zoom meeting and attempt to disrupt the video chat and upset participants by shouting profanity or racial slurs, or putting disturbing or offensive images in their video feed. The vulnerability also has people wondering if Zoom is safe to use. Particularly in a large meeting, an unwelcome participant might go unnoticed, enabling that person to record the meeting or otherwise gather information. In particularly sensitive cases, this could become a method of corporate espionage or blackmail.

A couple of quick tips to prevent Zoom Bombing:

1. Do not share meeting links publicly. Rather than posting a meeting link to a Facebook group or in a promotional tweet, distribute information via a more private method, such as email.

2. Set your meetings to “private.” Zoom now sets all new meetings to “private” by default, requiring attendees to provide a password for access. But users often opt to make meetings public for the sake of convenience. Also, the idea of requiring a password is probably worthwhile in keeping your meeting safe.

3. Don’t use your personal meeting ID. Every registered Zoom user has a personal meeting ID, linked to what is essentially a permanent virtual meeting room. Because that ID doesn’t change, sharing it publicly increases the chance that future meetings using your personal ID might be Zoom bombed.

4. Share your personal meeting ID only with your most trusted contacts. Generally, while Zoom will prompt you to use your personal ID for “instant” meetings, scheduled meetings will use a one-time meeting ID, reducing risk. If you’re concerned that you may have already shared your personal meeting ID in an insecure way, you can contact Zoom directly to have it changed.

navitend can help you. Call 973.448.0070 or setup an appointment today. Book Now

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Testimonials

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Greg
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Margaret
I needed to have the battery on my computer replaced. Andrea met me in person to complete that task. While with her, Andrea was able to assist me with a variety of software and computer setup issues. Andrea was pleasant, professional and patient with me and I greatly appreciated her assistance. She came to address one need but was able to fix several for which I am grateful. I think she is an asset to the Navitend team! Thanks again Andrea.

George
My customer service experience with navitend was absolutely amazing. My computer crashed and we needed to order a new one. navitend was there to help and get us a new computer and set it up from start to finish. The tech Corey that came out was very pleasant to work with. From start to finish he made sure that all of my programs were working properly again from my old machine. I even had follow-up phone calls from him making sure I was happy with how everything was set up. I have never experienced such exceptional customer service.

Brian
Thanks so much again for taking care of everything in such an expedient manner. It's a pleasure to work with navitend and its staff as always!

Lawrence
Thanks so much! You are a class act!
You and your team have really done an excellent job on this!

Steve The C12 Group in Houston, Texas
I have done business with navitend for 10+ years and have found their products and professionalism to be 1st rate. And, from a “service after the sale” perspective … even though my company is California based, my customer experience couldn’t be better. Frank Ableson and his team are top tier professionals. Proud to be one of their customers!

Bryan
These folks are spectacular! They're contracted by my work to provide IT support, and they are SO responsive that my mind is blown every time! Just a quick email to request help, and I immediately get a response for a patient and friendly person to call me and walk me through the solutions.

Hannah
Our company uses Navitend for all its IT needs and every time I've had to ask them for help, they've fixed the issue within hours. Thank you so much!

Chase
We wholeheartedly recommend navitend for their exceptional IT solutions and services; they have undoubtedly earned our trust and loyalty for future endeavors.

Benjamin
Over the years that Navitend has been supporting my network and hosting our web site they have always been responsive, professional, and highly skilled. On a few occasions, I have turned away other vendors that have tried to get their foot in the door. Very satisfied.

M B
De'Ana gave great insight on billing issues. I recommend navitend for all IT services.

Christian
I recently had to work from home for the first time, and Corey at navitend provided EXCELLENT service. He was patient, kind, and followed through on all the details!

Penny
I have been working with navitend for 10+ years. Great group of talented professionals!

Anne
navitend is a professional IT organization that I would recommend to my clients. Navitend builds strong relationships with their clients to better understand their needs. Navitend is community focused and does work to support local charities. Overall a great company.

Michael
navitend has consistently offered timely, professional, and courteous solutions to our business needs ranging from troubleshooting, purchase and setup of new computers and other advice. They are my 'go-to team' and continue to be a trusted support in our time of need.

Laurie
navitend was great and my experience was beyond excellent. Very professional, courteous, and responded in a timely manner. They go above and beyond for their clients. They are a pleasure to work with. Kudos to the navitend Team - keep up the great job!

Ann
The staff at Navitend is very professional and strives to meet the needs of their clients. As a Small Business owner trust and professionalism are keys to conducting business. navitend sets a high standard of ensuring their clients trust their decisions are for the interest of their business.

Christopher
Corey was outstanding today in the services he provided - efficient, professional, knowlegable, kind, and understanding with someone who has no clue about computers. Thank you! 😊

Mertie
100% of all expectations met. Don't just consider navitend, choose them and get back to YOUR mission!

C Baker
This IT firm has been extremely patient, helpful and professional and they are immediately available to troubleshoot and solve problems whenever they arise. Highly recommend them!

Kathy
Everyone at navitend I have worked with has offered some of the best customer service I have had. They are patient, knowledgeable and somehow remember my and my colleagues' names. After working with other IT support, I am thrilled my organization is using their services.

Robyn
I look forward to working with you again in the future. Once again, thanks to your organization for your prompt response.

Luke
Very helpful, courteous & professional. They do a great job and are pleasant to work with as well.

Robert
Rick dedicated 2+ days of helping my facility with the install of new printers. This team is fantastic!

Lori
navitend is a professional company providing Quality service, great customer service and prompt response to service needs.

Tammie
I appreciate that they didn’t just build the application. They made it better by bringing ideas to the table that not only made for a better user experience, but also kept the development costs down.

Andy
Andrea always goes above and beyond with meeting expectations and customer satisfaction! navitend provides great IT services.

George
We've dedicated our lives to growing our retail and ecommerce business and it's a relief to have found a company like navitend who treats our business likes it's their own. navitend's personal approach to project management and problem solving are top-notch.

Stamatis, Co-owner Twisted Lily, Fragrance Boutique and Apothecary
I highly recommend navitend for their professionalism, integrity, down-to-earth advice and thoughtful recommendations. Every solution that they offer is unique and the most appropriate to their customers' needs.

Paula
navitend is an amazing resource for all your IT need! Navitend has been supporting Capitol Care Inc.'s IT needs for many years now and our relationship is wonderful! They are in the know on the latest tech trends and they are always working to enhance our security. Their support team is amazing and you are lucky to have the chance to work with Anthony DeRosa. He is professional, knowledgeable, and always willing to go the extra mile to assist us! HIGHLY RECOMMEND THIS COMPANY!!!

Nicole
I just had an excellent experience with Navitend! I got a new computer and I needed Microsoft Office installed and access to an additional e-mail account. The navitend team was so professional, polite, and patient with me. I am not technologically savvy at all, so they were doing all that they could with the little bit of information that I gave them. They spent over an hour trying to help me. They went above and beyond in assisting me and I was able to get everything installed that I needed. The navitend team is doing a great job!

Denise
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Sue
navitend’s approach to customer service is greatly appreciated here. Ensuring that we are well protected from a technology standpoint provides us with peace of mind to continue our day to day operations and that they are looking out for our company's best interest.

Debbie
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Kathy
THE BEST!! I've never felt compelled to write a review for any service until having the pleasure to work with navitend. The professional and supportive staff make an often frustrating technical situation, dare I say, enjoyable. They always go above and beyond to find answers to unique problems. Their response time is unbelievably fast. I could not more highly recommend!!

Stephanie
This company is the best! I feel for the guys that have to help us who are not so tech savvy! Never have I been disappointed at the great service navitend provides! Corey was especially helpful and I highly recommend Navitend for all your IT needs! You will be extremely satisfied!

Kathleen
I wanted to personally thank Corey for always helping me with any concerns I have about my software inquiry issues. He is quick with his responses and I am always up to date with all my connectivity. Always a great experience! Thank you!

Blerina
My firm has used navitend for our IT needs for over 10 years and we are highly satisfied. We’ve found the navitend team to be professional, friendly, and, knowledgeable. They are sensitive to our changing IT needs and the shifting compliance landscape within the financial services industry. We recently completed a server migration and had the pleasure of working with Tony & Andrea who handled the project extremely well, ensuring a smooth transition. We are pleased to call navitend our trusted IT partner!

Kristin
Corey came to my rescue by getting Quick Books working for me. He is excellent at what he does. Very knowledgeable in the Tech field. I don't know what we at Equity Environmental would ever do without him. Thank you Corey!!!!

Lucille
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Jacqueline
navitend has been great with me and my colleagues as we go through a difficult transition to new technology! They are incredibly patient and helpful. I highly recommend them.

Molly
The tech's at navitend are very knowledgeable and thorough. Corey was patient and kept looking into every avenue until he found the issue and fixed it. Thank you so much you guys are great.

Lisa
Corey helped me with what I thought would be a minor problem that snowballed in to some complex computer world wizardly stuff and he was so smooth and calming and had it fixed in 15 minutes!! YES!!!! Tuesday crisis averted!!

Kari
Navitend is a professional, responsive, and knowledgeable organization. They go above and beyond for their clients. The other day Corey Feinsod, one of their Network Technicians, helped resolve a challenging technical issue I experienced working remotely. I appreciate that their team finds value in customer service.

Cheryl
Best costumer service!! They are the nicest and most patient people. I highly highly recommend!!!!

Stephanie
navitend has gone above and beyond my highest expectations. Anthony was great! He was able to coordinate with an Adobe Rep and resolve issues that I had just put too much time into. Thank you again - It was a real pleasure working with you!

Forrest
Corey is ... an IT genius!!!! This man deserves a major raise and weekly bonuses!!! navitend is my go to for everything IT related, morning noon night and weekends!!! Love this crew!!

Heather
Corey is the best there is at his job! He fixes everything with no problem. It's amazing to have someone to trust. GO COREY 😊

Grace
IT technician Jay provided exceptional service on our call today! I have worked with him a few times. He has been really wonderful to work with in getting all my systems set up the last few weeks. He has been so helpful, patient and really just so great all around. In regards to Navitend--- This has been the best IT team I have worked with in my career. I have worked in corporate for years prior to transitioning into non-profit, and IT support has always been one of the challenging things to deal with in both major companies I worked with. Navitend, your service is exceptional and your team is wonderful to work with. Quick response on all my ticket service requests! Thank you!
navitend’s expertise helped our firm over the past year to effectively elevate our I.T. game, powering our website into a highly interactive tool. Well done to Frank and his team!

Chuck Steege, CFP®, CEP, President, SFG Wealth Planning Services, Inc.
Our company uses navitend for all of our IT needs. Rick and team worked for many hours today repairing an issue they had never seen before. With a project deadline of 5pm today, they were able to figure out the issue and get me back to work. The persistence, urgency and professionalism are 2nd to none. Thank you!!

Matthew
I am truly impressed by the focus the team places on the requests from our company. Truly an excellent team!!

Josefina
Their support staff is beyond good. They sorted out our company email server migration problem yesterday in record time. It's great to work with a team that has expertise in depth. There are so many one-man-bands out there. It was a good decision to go with the pros.

Steve
navitend is always providing prompt response, strong technical skills and excellent customer service. Corey, Jeffrey and the other technical support team members are very helpful and user-friendly. Thank you all very much for your fabulous work!

Chenghan
Thank you to Anthony at navitend for the time and effort he put into trying to resolve the issues my laptop was experiencing. I so appreciated his tenacity, professionalism and good humor as we tried (and tried) to figure out a solution. Anthony made sure I understood what was happening at all times, explained things thoroughly and followed up when promised.

Maria
Corey and the group at navitend are always so helpful and do everything they can to help. Thanks for your professionalism and continued help.

Robin
The nonprofit that I work for contracts with navitend for tech support. I am so grateful for this service! The support team is highly trained, friendly, professional, and is able to figure out any and every situation that requires help. I recently had a rather lengthy software installation and worked with Andrea who was amazing. I can't recommend Navitend highly enough. I'd give more stars if I could!

Claire
The team over at Navitend always takes care of my IT needs. They are quick to respond and patient, no matter how simple my question or need.

Jeremy
navitend has been a great IT partner for our company. Their helpdesk response time is the best I have experienced in my 30 year career. navitend has helped me to have great IT services without the need to have a full time, in house, technician at significant savings to our company.

Bob
navitend has been a life-saver many times for me! They are diligent in troubleshooting problems - until they resolve it. I've worked many times with Corey and he is fantastic - I can count on him to fix all my Outlook and computer problems. Overall, I highly recommend navitend.

Bob
Navitend has been our IT provider for many years and we are so grateful for their hard work. Nate and Vin especially deliver exceptional service and great communication. We highly recommend Navitend for your IT needs.

Behavioral Health Client
Anthony was very helpful and solved all my issues promptly. I appreciate all his hard work. Thank you navitend and Anthony.

Kyle

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Emerging Coronavirus Scams and Zoom Meetings Hacked

Posted by Patrice

New novel coronavirus scams:

Beware of interactive maps you find online or on social media

Don’t fall for investment opportunities or get rich quick scams related to the Coronavirus

Phone scams are also on the rise with this outbreak

The healthcare industry is being targeted more often with phishing scams

ZOOM, the very popular virtual meeting tool keeps getting hacked

A couple of quick tips to prevent Zoom Bombing:

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Testimonials

Our company is more efficient and has grown as a result of navitend’s work. navitend helped us get to the next level.

Greg

I cannot say enough about navitend's expertise, customer service, knowledge and professionalism! They have been a great partner with our company for all of our IT needs.

Margaret

George

Brian

Thanks so much again for taking care of everything in such an expedient manner. It's a pleasure to work with navitend and its staff as always!

Lawrence

Thanks so much! You are a class act! You and your team have really done an excellent job on this!

Steve The C12 Group in Houston, Texas

Bryan

These folks are spectacular! They're contracted by my work to provide IT support, and they are SO responsive that my mind is blown every time! Just a quick email to request help, and I immediately get a response for a patient and friendly person to call me and walk me through the solutions.

Hannah

Our company uses Navitend for all its IT needs and every time I've had to ask them for help, they've fixed the issue within hours. Thank you so much!

Chase

We wholeheartedly recommend navitend for their exceptional IT solutions and services; they have undoubtedly earned our trust and loyalty for future endeavors.

Benjamin

Over the years that Navitend has been supporting my network and hosting our web site they have always been responsive, professional, and highly skilled. On a few occasions, I have turned away other vendors that have tried to get their foot in the door. Very satisfied.

M B

De'Ana gave great insight on billing issues. I recommend navitend for all IT services.

Christian

I recently had to work from home for the first time, and Corey at navitend provided EXCELLENT service. He was patient, kind, and followed through on all the details!

Penny

I have been working with navitend for 10+ years. Great group of talented professionals!

Anne

navitend is a professional IT organization that I would recommend to my clients. Navitend builds strong relationships with their clients to better understand their needs. Navitend is community focused and does work to support local charities. Overall a great company.

Michael

navitend has consistently offered timely, professional, and courteous solutions to our business needs ranging from troubleshooting, purchase and setup of new computers and other advice. They are my 'go-to team' and continue to be a trusted support in our time of need.

Laurie

navitend was great and my experience was beyond excellent. Very professional, courteous, and responded in a timely manner. They go above and beyond for their clients. They are a pleasure to work with. Kudos to the navitend Team - keep up the great job!

Ann

The staff at Navitend is very professional and strives to meet the needs of their clients. As a Small Business owner trust and professionalism are keys to conducting business. navitend sets a high standard of ensuring their clients trust their decisions are for the interest of their business.

Christopher

Corey was outstanding today in the services he provided - efficient, professional, knowlegable, kind, and understanding with someone who has no clue about computers. Thank you! 😊

Mertie

100% of all expectations met. Don't just consider navitend, choose them and get back to YOUR mission!

C Baker

This IT firm has been extremely patient, helpful and professional and they are immediately available to troubleshoot and solve problems whenever they arise. Highly recommend them!

Kathy

Everyone at navitend I have worked with has offered some of the best customer service I have had. They are patient, knowledgeable and somehow remember my and my colleagues' names. After working with other IT support, I am thrilled my organization is using their services.

Robyn

I look forward to working with you again in the future. Once again, thanks to your organization for your prompt response.

Luke

Very helpful, courteous & professional. They do a great job and are pleasant to work with as well.

Robert

Rick dedicated 2+ days of helping my facility with the install of new printers. This team is fantastic!

Lori

navitend is a professional company providing Quality service, great customer service and prompt response to service needs.

Tammie

I appreciate that they didn’t just build the application. They made it better by bringing ideas to the table that not only made for a better user experience, but also kept the development costs down.

Andy

Andrea always goes above and beyond with meeting expectations and customer satisfaction! navitend provides great IT services.

George

We've dedicated our lives to growing our retail and ecommerce business and it's a relief to have found a company like navitend who treats our business likes it's their own. navitend's personal approach to project management and problem solving are top-notch.

Stamatis, Co-owner Twisted Lily, Fragrance Boutique and Apothecary

I highly recommend navitend for their professionalism, integrity, down-to-earth advice and thoughtful recommendations. Every solution that they offer is unique and the most appropriate to their customers' needs.

Paula

Nicole

Denise

Corey has been very helpful! Response to my concerns are always prompt and he makes it easy for me to understand exactly what he is doing. I am very grateful for his help!

Sue

navitend’s approach to customer service is greatly appreciated here. Ensuring that we are well protected from a technology standpoint provides us with peace of mind to continue our day to day operations and that they are looking out for our company's best interest.

Debbie

Kathy

Stephanie

Thanks so much! You are a class act!
You and your team have really done an excellent job on this!