As businesses are forced to change their everyday operations, due to new work-from-home policies, mandatory shutdowns, and much more, they are rightfully anxious about maintaining the health, well-being, and safety of colleagues, suppliers, and customers. They are also just as concerned about stabilizing their operations during a disruptive and uncertain time. Keeping up productivity, managing costs, and ensuring that customers are properly served are all issues that are front and center for owners, managers, and staff even in the face of a pandemic.

Transitioning

navitend is continuously helping our clients meet these changing business dynamics. Transitioning from a traditional office setting to one that relies on a remote and mobile workforce can take some creativity and flexibility. More importantly, it takes an infrastructure that provides maximum scalability, reliability, flexibility, and simplicity. An infrastructure that includes a phone system that enables a productive, fully functional and seamless remote work experiences. A phone system that relies on an all-in-one solution from which users can make and take calls, manage voicemails, manage and change auto-attendants, chat, and conduct video meetings from anywhere. The combination of these critical work functions in one simple interface is an indispensable component of any company’s successful work from home or remote work strategy.

Value of UCaas (Unified Communications as a Service)

We know the value of having an all-in-one unified communications solution. Our experienced team has helped many small and medium-sized businesses remain connected, engaged, and productive while working in remote environments. Now that the “new normal” of COVID-19 has forced many businesses to adapt to the “remote workforce”, we wanted to provide a few important guidelines to help businesses ease into a remote communications environment.

Ask the Right Questions

As a business owner or manager, you shouldn’t be looking for communications technology; you should research solutions to real-world business challenges. navitend assists our clients to understand the workflows and processes that their business relies on. We also make sure we understand our client’s operations before suggesting a solution. This way we can identify the right tools and functionalities to ensure businesses can maintain productivity and a sense of “normalcy” even amongst rapid changes. After all, the last thing employees need to worry about in uncertain times is learning new software.

Access to Essential Tools and Services

Business communication doesn’t just happen over the phone. Many businesses rely heavily on the ability to chat, text, conduct video meetings, and can easily access business contacts in the office and on the go. Now more than ever, an effective UCaaS (Unified communications as a service) solution needs to be able to deliver all that functionality and more. You want all the features that will make your business run effectively. Removing any one of these features would be highly disruptive throughout your organization. Our experienced account management team will tailor a UCaaS platform to give your remote and mobile employees access to the very same features and functionalities they use daily.

Security is Paramount

An effective UCaaS solution needs to be able to mitigate security concerns such as personally identifiable information (PII), by providing the most stringent of security protocols. navitend works with many regulated sectors such as healthcare or financial services where the move to remote operations can bring with it many security concerns, especially private, protected data that was previously handled locally and now has to be distributed via digital channels.

Mobility is a Must

All employees regardless of where they work should have the same communications tools at their disposal. This is especially important now, as more and more employees are finding themselves outside the traditional office space for a significant period of time. Giving those remote employees a mobile application with the same level of functionality as their desk phone ensures they can maintain the same level of collaboration at home as they could in the office. This is crucial on not just a practical level, but in terms of giving those employees a sense of a familiar work environment.

Hire a Trusted Advisor

These are extraordinary times for any business, but there’s no reason to go it alone. With the right UCaaS platform, businesses can remain productive, engaged, and connected to the needs of their customers throughout any pandemic and beyond. But just as important as the right platform is the role of the trusted advisor. navitend helps businesses adjust to the “new normal” and address the many questions, concerns, and new needs that come with these turbulent times.

Do You Need Help Setting Employees up to Work From Home?

Now more than ever, your employees need effective work-from-home solutions and they need a trusted advisor they can count on to answer questions and provide guidance during uncertain times. Give navitend a call, we are your one-stop-shop for businesses and can provide a proven UCaaS solution to fit your business needs.

Testimonials

I wanted to personally thank Corey for always helping me with any concerns I have about my software inquiry issues. He is quick with his responses and I am always up to date with all my connectivity. Always a great experience! Thank you!

Blerina
AMAZING!!!! Every time I have an issue or question, navitend responds promptly and professionally. Each time I deal with one of their support technicians, I am always grateful for how quickly an issue is resolved and how courteous the staff is. I cannot recommend navitend enough!!! Wonderful support in a day and age when customer service can be challenging.

Jacqueline
Rick dedicated 2+ days of helping my facility with the install of new printers. This team is fantastic!

Lori
navitend is a professional company providing Quality service, great customer service and prompt response to service needs.

Tammie
Corey came to my rescue by getting Quick Books working for me. He is excellent at what he does. Very knowledgeable in the Tech field. I don't know what we at Equity Environmental would ever do without him. Thank you Corey!!!!

Lucille
Navitend is a professional, responsive, and knowledgeable organization. They go above and beyond for their clients. The other day Corey Feinsod, one of their Network Technicians, helped resolve a challenging technical issue I experienced working remotely. I appreciate that their team finds value in customer service.

Cheryl
The nonprofit that I work for contracts with navitend for tech support. I am so grateful for this service! The support team is highly trained, friendly, professional, and is able to figure out any and every situation that requires help. I recently had a rather lengthy software installation and worked with Andrea who was amazing. I can't recommend Navitend highly enough. I'd give more stars if I could!

Claire
Corey has been very helpful! Response to my concerns are always prompt and he makes it easy for me to understand exactly what he is doing. I am very grateful for his help!

Sue
navitend has gone above and beyond my highest expectations. Anthony was great! He was able to coordinate with an Adobe Rep and resolve issues that I had just put too much time into. Thank you again - It was a real pleasure working with you!

Forrest
Thank you to Anthony at navitend for the time and effort he put into trying to resolve the issues my laptop was experiencing. I so appreciated his tenacity, professionalism and good humor as we tried (and tried) to figure out a solution. Anthony made sure I understood what was happening at all times, explained things thoroughly and followed up when promised.

Maria
Our company uses Navitend for all its IT needs and every time I've had to ask them for help, they've fixed the issue within hours. Thank you so much!

Chase
navitend was great and my experience was beyond excellent. Very professional, courteous, and responded in a timely manner. They go above and beyond for their clients. They are a pleasure to work with. Kudos to the navitend Team - keep up the great job!

Ann
IT technician Jay provided exceptional service on our call today! I have worked with him a few times. He has been really wonderful to work with in getting all my systems set up the last few weeks. He has been so helpful, patient and really just so great all around. In regards to Navitend--- This has been the best IT team I have worked with in my career. I have worked in corporate for years prior to transitioning into non-profit, and IT support has always been one of the challenging things to deal with in both major companies I worked with. Navitend, your service is exceptional and your team is wonderful to work with. Quick response on all my ticket service requests! Thank you!
I look forward to working with you again in the future. Once again, thanks to your organization for your prompt response.

Luke
100% of all expectations met. Don't just consider navitend, choose them and get back to YOUR mission!

C Baker
Corey is the best there is at his job! He fixes everything with no problem. It's amazing to have someone to trust. GO COREY 😊

Grace
Our company is more efficient and has grown as a result of navitend’s work. navitend helped us get to the next level.

Greg
Very nice guy and very good service from Corey navitend at Bon Chef.
Anthony was very helpful and solved all my issues promptly. I appreciate all his hard work. Thank you navitend and Anthony.

Kyle
navitend is a professional IT organization that I would recommend to my clients. Navitend builds strong relationships with their clients to better understand their needs. Navitend is community focused and does work to support local charities. Overall a great company.

Michael
My firm has used navitend for our IT needs for over 10 years and we are highly satisfied. We’ve found the navitend team to be professional, friendly, and, knowledgeable. They are sensitive to our changing IT needs and the shifting compliance landscape within the financial services industry. We recently completed a server migration and had the pleasure of working with Tony & Andrea who handled the project extremely well, ensuring a smooth transition. We are pleased to call navitend our trusted IT partner!

Kristin
Our company uses navitend for all of our IT needs. Rick and team worked for many hours today repairing an issue they had never seen before. With a project deadline of 5pm today, they were able to figure out the issue and get me back to work. The persistence, urgency and professionalism are 2nd to none. Thank you!!

Matthew
The staff at Navitend is very professional and strives to meet the needs of their clients. As a Small Business owner trust and professionalism are keys to conducting business. navitend sets a high standard of ensuring their clients trust their decisions are for the interest of their business.

Christopher
Corey is ... an IT genius!!!! This man deserves a major raise and weekly bonuses!!! navitend is my go to for everything IT related, morning noon night and weekends!!! Love this crew!!

Heather
We have used Navitend for many years. They are always very responsive and helpful. If you are frustrated with your current provided, you should definitely contact Navitend.

Robert
Best costumer service!! They are the nicest and most patient people. I highly highly recommend!!!!

Stephanie
I highly recommend navitend for their professionalism, integrity, down-to-earth advice and thoughtful recommendations. Every solution that they offer is unique and the most appropriate to their customers' needs.

Paula
Corey helped me with what I thought would be a minor problem that snowballed in to some complex computer world wizardly stuff and he was so smooth and calming and had it fixed in 15 minutes!! YES!!!! Tuesday crisis averted!!

Kari
This company provides IT service for my firm. They respond quickly and have always helped me navigate and fix whatever issue I am having. Corey, Jay and others - and others - all are excellent. Highly recommend.

Nancy
navitend has been a great IT partner for our company. Their helpdesk response time is the best I have experienced in my 30 year career. navitend has helped me to have great IT services without the need to have a full time, in house, technician at significant savings to our company.

Bob
We've dedicated our lives to growing our retail and ecommerce business and it's a relief to have found a company like navitend who treats our business likes it's their own. navitend's personal approach to project management and problem solving are top-notch.

Stamatis, Co-owner Twisted Lily, Fragrance Boutique and Apothecary
Their support staff is beyond good. They sorted out our company email server migration problem yesterday in record time. It's great to work with a team that has expertise in depth. There are so many one-man-bands out there. It was a good decision to go with the pros.

Steve
Navitend has been our IT provider for many years and we are so grateful for their hard work. Nate and Vin especially deliver exceptional service and great communication. We highly recommend Navitend for your IT needs.

Behavioral Health Client
navitend has been a life-saver many times for me! They are diligent in troubleshooting problems - until they resolve it. I've worked many times with Corey and he is fantastic - I can count on him to fix all my Outlook and computer problems. Overall, I highly recommend navitend.

Bob
Everyone at navitend I have worked with has offered some of the best customer service I have had. They are patient, knowledgeable and somehow remember my and my colleagues' names. After working with other IT support, I am thrilled my organization is using their services.

Robyn
My customer service experience with navitend was absolutely amazing. My computer crashed and we needed to order a new one. navitend was there to help and get us a new computer and set it up from start to finish. The tech Corey that came out was very pleasant to work with. From start to finish he made sure that all of my programs were working properly again from my old machine. I even had follow-up phone calls from him making sure I was happy with how everything was set up. I have never experienced such exceptional customer service.

Brian
Very helpful, courteous & professional. They do a great job and are pleasant to work with as well.

Robert
THE BEST!! I've never felt compelled to write a review for any service until having the pleasure to work with navitend. The professional and supportive staff make an often frustrating technical situation, dare I say, enjoyable. They always go above and beyond to find answers to unique problems. Their response time is unbelievably fast. I could not more highly recommend!!

Stephanie
Corey and the group at navitend are always so helpful and do everything they can to help. Thanks for your professionalism and continued help.

Robin
I appreciate that they didn’t just build the application. They made it better by bringing ideas to the table that not only made for a better user experience, but also kept the development costs down.

Andy
These folks are spectacular! They're contracted by my work to provide IT support, and they are SO responsive that my mind is blown every time! Just a quick email to request help, and I immediately get a response for a patient and friendly person to call me and walk me through the solutions.

Hannah
Over the years that Navitend has been supporting my network and hosting our web site they have always been responsive, professional, and highly skilled. On a few occasions, I have turned away other vendors that have tried to get their foot in the door. Very satisfied.

M B
navitend’s expertise helped our firm over the past year to effectively elevate our I.T. game, powering our website into a highly interactive tool. Well done to Frank and his team!

Chuck Steege, CFP®, CEP, President, SFG Wealth Planning Services, Inc.
Corey is always a huge help when I need assistance. Gets it completed quickly and successfully. Thank you Corey.

Fran
Great experience with this IT company! The team was professional, efficient, and easy to work with. A special shoutout to Corey—he was especially helpful and went above and beyond to make sure everything ran smoothly. Highly recommend!

Jordan
navitend has consistently offered timely, professional, and courteous solutions to our business needs ranging from troubleshooting, purchase and setup of new computers and other advice. They are my 'go-to team' and continue to be a trusted support in our time of need.

Laurie
Thanks so much! You are a class act!
You and your team have really done an excellent job on this!

Steve The C12 Group in Houston, Texas
I just had an excellent experience with Navitend! I got a new computer and I needed Microsoft Office installed and access to an additional e-mail account. The navitend team was so professional, polite, and patient with me. I am not technologically savvy at all, so they were doing all that they could with the little bit of information that I gave them. They spent over an hour trying to help me. They went above and beyond in assisting me and I was able to get everything installed that I needed. The navitend team is doing a great job!

Denise
De'Ana gave great insight on billing issues. I recommend navitend for all IT services.

Christian
This IT firm has been extremely patient, helpful and professional and they are immediately available to troubleshoot and solve problems whenever they arise. Highly recommend them!

Kathy
navitend is an amazing resource for all your IT need! Navitend has been supporting Capitol Care Inc.'s IT needs for many years now and our relationship is wonderful! They are in the know on the latest tech trends and they are always working to enhance our security. Their support team is amazing and you are lucky to have the chance to work with Anthony DeRosa. He is professional, knowledgeable, and always willing to go the extra mile to assist us! HIGHLY RECOMMEND THIS COMPANY!!!

Nicole
The tech's at navitend are very knowledgeable and thorough. Corey was patient and kept looking into every avenue until he found the issue and fixed it. Thank you so much you guys are great.

Lisa
I recently had to work from home for the first time, and Corey at navitend provided EXCELLENT service. He was patient, kind, and followed through on all the details!

Penny
We wholeheartedly recommend navitend for their exceptional IT solutions and services; they have undoubtedly earned our trust and loyalty for future endeavors.

Benjamin
navitend has been great with me and my colleagues as we go through a difficult transition to new technology! They are incredibly patient and helpful. I highly recommend them.

Molly
Corey was outstanding today in the services he provided - efficient, professional, knowlegable, kind, and understanding with someone who has no clue about computers. Thank you! 😊

Mertie
I cannot say enough about navitend's expertise, customer service, knowledge and professionalism! They have been a great partner with our company for all of our IT needs.

Margaret
I needed to have the battery on my computer replaced. Andrea met me in person to complete that task. While with her, Andrea was able to assist me with a variety of software and computer setup issues. Andrea was pleasant, professional and patient with me and I greatly appreciated her assistance. She came to address one need but was able to fix several for which I am grateful. I think she is an asset to the Navitend team! Thanks again Andrea.

George
Their technicians? Unsurpassed, each and every one of them. They make me and my co-workers feel as though they are just sitting in their office waiting for us to call them with a problem so they can solve it right away. They treat us as if we are their only client. Talk about great customer service. Call them, you'll be glad you did.

Kathy
navitend’s approach to customer service is greatly appreciated here. Ensuring that we are well protected from a technology standpoint provides us with peace of mind to continue our day to day operations and that they are looking out for our company's best interest.

Debbie
Thanks so much again for taking care of everything in such an expedient manner. It's a pleasure to work with navitend and its staff as always!

Lawrence
This company is the best! I feel for the guys that have to help us who are not so tech savvy! Never have I been disappointed at the great service navitend provides! Corey was especially helpful and I highly recommend Navitend for all your IT needs! You will be extremely satisfied!

Kathleen
Andrea always goes above and beyond with meeting expectations and customer satisfaction! navitend provides great IT services.

George
I am truly impressed by the focus the team places on the requests from our company. Truly an excellent team!!

Josefina
I have been working with navitend for 10+ years. Great group of talented professionals!

Anne
The team over at Navitend always takes care of my IT needs. They are quick to respond and patient, no matter how simple my question or need.

Jeremy
I have done business with navitend for 10+ years and have found their products and professionalism to be 1st rate. And, from a “service after the sale” perspective … even though my company is California based, my customer experience couldn’t be better. Frank Ableson and his team are top tier professionals. Proud to be one of their customers!

Bryan
JP and Corey are always so helpful!
navitend is always providing prompt response, strong technical skills and excellent customer service. Corey, Jeffrey and the other technical support team members are very helpful and user-friendly. Thank you all very much for your fabulous work!

Chenghan

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← Back to BLOG

Moving From Desk to Mobile Communications Guidelines

Posted by navitend

Transitioning

Value of UCaas (Unified Communications as a Service)

Ask the Right Questions

Access to Essential Tools and Services

Security is Paramount

Mobility is a Must

Hire a Trusted Advisor

Do You Need Help Setting Employees up to Work From Home?

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Testimonials

I wanted to personally thank Corey for always helping me with any concerns I have about my software inquiry issues. He is quick with his responses and I am always up to date with all my connectivity. Always a great experience! Thank you!

Blerina

Jacqueline

Rick dedicated 2+ days of helping my facility with the install of new printers. This team is fantastic!

Lori

navitend is a professional company providing Quality service, great customer service and prompt response to service needs.

Tammie

Corey came to my rescue by getting Quick Books working for me. He is excellent at what he does. Very knowledgeable in the Tech field. I don't know what we at Equity Environmental would ever do without him. Thank you Corey!!!!

Lucille

Cheryl

Claire

Corey has been very helpful! Response to my concerns are always prompt and he makes it easy for me to understand exactly what he is doing. I am very grateful for his help!

Sue

navitend has gone above and beyond my highest expectations. Anthony was great! He was able to coordinate with an Adobe Rep and resolve issues that I had just put too much time into. Thank you again - It was a real pleasure working with you!

Forrest

Maria

Our company uses Navitend for all its IT needs and every time I've had to ask them for help, they've fixed the issue within hours. Thank you so much!

Chase

navitend was great and my experience was beyond excellent. Very professional, courteous, and responded in a timely manner. They go above and beyond for their clients. They are a pleasure to work with. Kudos to the navitend Team - keep up the great job!

Ann

I look forward to working with you again in the future. Once again, thanks to your organization for your prompt response.

Luke

100% of all expectations met. Don't just consider navitend, choose them and get back to YOUR mission!

C Baker

Corey is the best there is at his job! He fixes everything with no problem. It's amazing to have someone to trust. GO COREY 😊

Grace

Our company is more efficient and has grown as a result of navitend’s work. navitend helped us get to the next level.

Greg

Very nice guy and very good service from Corey navitend at Bon Chef.

Anthony was very helpful and solved all my issues promptly. I appreciate all his hard work. Thank you navitend and Anthony.

Kyle

navitend is a professional IT organization that I would recommend to my clients. Navitend builds strong relationships with their clients to better understand their needs. Navitend is community focused and does work to support local charities. Overall a great company.

Michael

Kristin

Matthew

The staff at Navitend is very professional and strives to meet the needs of their clients. As a Small Business owner trust and professionalism are keys to conducting business. navitend sets a high standard of ensuring their clients trust their decisions are for the interest of their business.

Christopher

Corey is ... an IT genius!!!! This man deserves a major raise and weekly bonuses!!! navitend is my go to for everything IT related, morning noon night and weekends!!! Love this crew!!

Heather

We have used Navitend for many years. They are always very responsive and helpful. If you are frustrated with your current provided, you should definitely contact Navitend.

Robert

Best costumer service!! They are the nicest and most patient people. I highly highly recommend!!!!

Stephanie

I highly recommend navitend for their professionalism, integrity, down-to-earth advice and thoughtful recommendations. Every solution that they offer is unique and the most appropriate to their customers' needs.

Paula

Corey helped me with what I thought would be a minor problem that snowballed in to some complex computer world wizardly stuff and he was so smooth and calming and had it fixed in 15 minutes!! YES!!!! Tuesday crisis averted!!

Kari

This company provides IT service for my firm. They respond quickly and have always helped me navigate and fix whatever issue I am having. Corey, Jay and others - and others - all are excellent. Highly recommend.

Nancy

navitend has been a great IT partner for our company. Their helpdesk response time is the best I have experienced in my 30 year career. navitend has helped me to have great IT services without the need to have a full time, in house, technician at significant savings to our company.

Bob

We've dedicated our lives to growing our retail and ecommerce business and it's a relief to have found a company like navitend who treats our business likes it's their own. navitend's personal approach to project management and problem solving are top-notch.

Stamatis, Co-owner Twisted Lily, Fragrance Boutique and Apothecary

Their support staff is beyond good. They sorted out our company email server migration problem yesterday in record time. It's great to work with a team that has expertise in depth. There are so many one-man-bands out there. It was a good decision to go with the pros.

Steve

Navitend has been our IT provider for many years and we are so grateful for their hard work. Nate and Vin especially deliver exceptional service and great communication. We highly recommend Navitend for your IT needs.

Behavioral Health Client

navitend has been a life-saver many times for me! They are diligent in troubleshooting problems - until they resolve it. I've worked many times with Corey and he is fantastic - I can count on him to fix all my Outlook and computer problems. Overall, I highly recommend navitend.

Bob

Everyone at navitend I have worked with has offered some of the best customer service I have had. They are patient, knowledgeable and somehow remember my and my colleagues' names. After working with other IT support, I am thrilled my organization is using their services.

Robyn

Brian

Very helpful, courteous & professional. They do a great job and are pleasant to work with as well.

Robert

Thanks so much! You are a class act!
You and your team have really done an excellent job on this!