As businesses are forced to change their everyday operations, due to new work-from-home policies, mandatory shutdowns, and much more, they are rightfully anxious about maintaining the health, well-being, and safety of colleagues, suppliers, and customers. They are also just as concerned about stabilizing their operations during a disruptive and uncertain time. Keeping up productivity, managing costs, and ensuring that customers are properly served are all issues that are front and center for owners, managers, and staff even in the face of a pandemic.

Transitioning

navitend is continuously helping our clients meet these changing business dynamics. Transitioning from a traditional office setting to one that relies on a remote and mobile workforce can take some creativity and flexibility. More importantly, it takes an infrastructure that provides maximum scalability, reliability, flexibility, and simplicity. An infrastructure that includes a phone system that enables a productive, fully functional and seamless remote work experiences.  A phone system that relies on an all-in-one solution from which users can make and take calls, manage voicemails, manage and change auto-attendants, chat, and conduct video meetings from anywhere. The combination of these critical work functions in one simple interface is an indispensable component of any company’s successful work from home or remote work strategy.

Value of UCaas (Unified Communications as a Service)

We know the value of having an all-in-one unified communications solution.  Our experienced team has helped many small and medium-sized businesses remain connected, engaged, and productive while working in remote environments.  Now that the “new normal” of COVID-19 has forced many businesses to adapt to the “remote workforce”, we wanted to provide a few important guidelines to help businesses ease into a remote communications environment.

Ask the Right Questions

As a business owner or manager, you shouldn’t be looking for communications technology; you should research solutions to real-world business challenges. navitend assists our clients to understand the workflows and processes that their business relies on. We also make sure we understand our client’s operations before suggesting a solution.  This way we can identify the right tools and functionalities to ensure businesses can maintain productivity and a sense of “normalcy” even amongst rapid changes. After all, the last thing employees need to worry about in uncertain times is learning new software.

Access to Essential Tools and Services

Business communication doesn’t just happen over the phone.  Many businesses rely heavily on the ability to chat, text, conduct video meetings, and can easily access business contacts in the office and on the go. Now more than ever, an effective UCaaS (Unified communications as a service) solution needs to be able to deliver all that functionality and more.  You want all the features that will make your business run effectively.  Removing any one of these features would be highly disruptive throughout your organization. Our experienced account management team will tailor a UCaaS platform to give your remote and mobile employees access to the very same features and functionalities they use daily. 
 

Security is Paramount

An effective UCaaS solution needs to be able to mitigate security concerns such as personally identifiable information (PII), by providing the most stringent of security protocols.  navitend works with many regulated sectors such as healthcare or financial services where the move to remote operations can bring with it many security concerns, especially private, protected data that was previously handled locally and now has to be distributed via digital channels.

Mobility is a Must

All employees regardless of where they work should have the same communications tools at their disposal. This is especially important now, as more and more employees are finding themselves outside the traditional office space for a significant period of time. Giving those remote employees a mobile application with the same level of functionality as their desk phone ensures they can maintain the same level of collaboration at home as they could in the office. This is crucial on not just a practical level, but in terms of giving those employees a sense of a familiar work environment.   
 

Hire a Trusted Advisor

These are extraordinary times for any business, but there’s no reason to go it alone. With the right UCaaS platform, businesses can remain productive, engaged, and connected to the needs of their customers throughout any pandemic and beyond. But just as important as the right platform is the role of the trusted advisor.  navitend helps businesses adjust to the “new normal” and address the many questions, concerns, and new needs that come with these turbulent times.

Do You Need Help Setting Employees up to Work From Home?

Now more than ever, your employees need effective work-from-home solutions and they need a trusted advisor they can count on to answer questions and provide guidance during uncertain times. Give navitend a call, we are your one-stop-shop for businesses and can provide a proven UCaaS solution to fit your business needs.